What are the responsibilities and job description for the Front Desk Agent position at Embassy Suites Beach Resort Gulf Shores?
Front Desk Agent
Embassy Suites Beach Resort | Gulf Shores, AL
About us
Peachtree Group is a privately held, fully integrated real estate investment management, lending, and servicing platform. The company owns, operates, manages, and develops hotels and invests in hotel- and other commercial real estate-related assets throughout the United States. Through its affiliate, Peachtree Group Hospitality Management, Peachtree manages the performance of 100 hotels across 27 brands with 14,000 rooms in 26 states.
Position Overview
We are seeking a passionate and dedicated professional to join our front desk team in shaping the first impressions of our guests. If you thrive in a dynamic, guest-focused environment and are excited to be part of an opening team, we’d love to hear from you!
Key Responsibilities:
- Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient manner.
- Secure payments, verify billing details, and process adjustments as needed.
- Handle guest inquiries, requests, and concerns promptly and professionally.
- Provide accurate information about hotel services, amenities, and local attractions.
- Maintain high-quality service standards to enhance guest satisfaction.
- Anticipate guest needs and implement creative solutions to exceed expectations.
- Uphold brand standards and company policies while ensuring a welcoming and well-organized front desk environment.
Qualifications:
- A positive, problem-solving mindset with a passion for guest satisfaction.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Experience in customer service or hospitality preferred.
- Proficiency in using hotel management software is a plus.
Benefits:
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
If you thrive in a dynamic, guest-focused environment and are excited to be part of an opening team, we’d love to hear from you!