What are the responsibilities and job description for the Account Executive / Relationship Manager position at Embarq Creative?
Job description:
Account Executive / Relationship Manager
Promotional Products Industry
Location: Hybrid Remote – Collegeville, PA 19426
Job Type: Full-Time
Salary: Base salary commission and performance bonuses
Join the Embarq Creative Team!
Are you passionate about creating memorable brand experiences through promotional products? Do you thrive on building lasting client relationships while delivering creative solutions? If so, we'd love to meet you.
Embarq Creative is seeking an experienced Account Executive / Relationship Manager to manage and grow one of our premier Fortune 500 client accounts. This is an exciting opportunity to become a trusted advisor to a major brand while working alongside a collaborative and creative team.
What You'll Do
As the primary point of contact for one of our largest clients, you'll oversee every aspect of the promotional products process—from concept development to final delivery.
Responsibilities
- Manage and grow a Fortune 500 promotional products account.
- Develop creative promotional merchandise ideas that align with client branding and marketing objectives.
- Build strong, long-term client relationships through exceptional service and communication.
- Identify opportunities to upsell, cross-sell, and introduce innovative promotional solutions.
- Coordinate projects from concept through production, fulfillment, and delivery.
- Collaborate with internal sales support, creative, sourcing, and production teams to ensure flawless execution.
- Monitor account performance and prepare reports, forecasts, and client presentations.
- Stay current on promotional product trends, new products, and industry innovations.
- Resolve issues quickly while maintaining a positive client experience.
What We're Looking For
Required Qualifications
- Minimum 3 years of Account Management or Relationship Management experience
- Minimum 3 years of experience working in the Promotional Products (ASI/PPAI) industry
- Strong understanding of promotional products, sourcing, decorating methods, and production timelines
- Outstanding customer service and relationship-building skills
- Excellent verbal and written communication skills
- Highly organized with strong project management abilities
- Self-motivated and proactive with excellent follow-through
- Comfortable managing multiple projects in a fast-paced environment
- Experience using CRM software and Microsoft Office
Preferred Qualifications
- Experience managing enterprise or Fortune 500 accounts
- Knowledge of CRM platforms and order management systems
- Familiarity with ASI, ESP, SAGE, or similar promotional product tools
- Bachelor's degree in Business, Marketing, Communications, or related field (preferred but not required)
Why Embarq Creative?
At Embarq Creative, we're more than a promotional products company—we're a strategic branding partner that helps clients create unforgettable experiences.
We offer:
- Competitive base salary
- Commission and performance bonuses
- 401(k) with company match
- Medical, dental, and vision insurance
- Paid Time Off
- Hybrid work environment
- Professional development opportunities
- Collaborative, supportive team culture
- Opportunity to manage a premier Fortune 500 client and make a significant impact
If you're creative, client-focused, and passionate about promotional marketing, we'd love to hear from you.
Apply today and help bring brands to life with Embarq Creative.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Collegeville, PA 19426