What are the responsibilities and job description for the Office Manager - Criminal Justice Operations position at EM Systems?
EMSystems provides GPS, alcohol, and drug monitoring services for criminal justice agencies across Louisiana and Texas. We are an established and growing company, and we’re looking for a dependable, detail‑oriented Office Manager who thrives in a small team environment to oversee our criminal justice division.
This role is ideal for someone who is comfortable entering correctional facilities to complete equipment installations, enjoys managing the daily operations of a small cohesive team, and can interact face‑to‑face with clients, law enforcement, and criminal justice agencies with clarity and professionalism.
Key Responsibilities
- Install, swap, and uninstall monitoring devices (including at correctional facilities; company vehicle provided)
- Answer calls from clients, agencies, and law enforcement
- Support client onboarding/offboarding in CRM and monitoring systems
- Ensure documentation, agreements, and intake steps are completed accurately
- Support with violation alert management, ensuring timely and accurate resolution
- Manage daily office operations with the help of our operating team
- Serve as a steady, reliable point of contact for the Shreveport office
What You Bring
- Strong communication skills — clear, calm, and professional
- Comfort entering correctional facilities
- Comfort interacting face‑to‑face with clients, agencies, and team members
- Detail orientation and consistent follow‑through
- Ability to manage a wide range of tasks and adapt to daily needs
- Dependability and ownership of responsibilities
- Ability to learn new software systems quickly
- Team‑oriented mindset
Schedule & Compensation
- Full‑time
- Monday–Friday, approximately 8am–5pm
- $19 –$22/hr, depending on experience
Growth opportunities as you demonstrate proficiency across core operations
Growth Path
As you build mastery in client operations, equipment installs, onboarding/offboarding, and office management — and as EMSystems continues to grow — this role offers the opportunity to:
- Manage the Northern Louisiana office and client base
- Support expansion into additional Louisiana and Texas locations
- Take on broader operational responsibilities across regions
- Grow into a leadership role as the company scales
Growth is based on consistency, contribution, and operational excellence.
Ready to Apply?
If you’re energized by helping people, managing details, and being part of a growing small business, we want to hear from you.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- Paid time off
Ability to Commute:
- Shreveport, LA 71106 (Required)
Ability to Relocate:
- Shreveport, LA 71106: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $22