Director, Design

Location: Onsite in Santa Clara, CA (Monday-Thursday)
Compensation: $200,000-$220,000 (Base)

About the Role

Eltropy is hiring a Director of Design to lead the evolution of our Agentic AI platform into an AI-native, agent-driven system.

This is not a traditional UX role. You will redefine how products are built by shifting from screens and flows to AI-powered workflows, automation, and human and AI collaboration.

You will partner closely with Product and Engineering, lead a team of 5 designers in India, and work directly with customers to design solutions grounded in real-world workflows.

Key Responsibilities

Design Strategy and Leadership

• Define and drive design strategy aligned with an AI-native product vision
  
  
• Elevate design from execution to a core product and decision-making function
  
  
• Build simple, intuitive experiences for complex financial workflows
  
  
• Own and evolve the design system across products
  
  

AI-First Product Leadership

• Lead the shift from UI-driven design to AI-native experiences including agents, copilots, and automation
  
  
• Define how AI shows up in the product including workflows, decisioning, and human oversight
  
  
• Establish principles for trust, transparency, and control in AI experiences
  
  
• Drive adoption of AI tools and workflows within the design team
  
  

Team Leadership

• Lead and develop a team of 5 designers in India
  
  
• Raise the bar on quality, ownership, and product thinking
  
  
• Build a culture of speed, accountability, and strong craft
  
  

Customer and Cross-Functional Leadership

• Partner with Product, Engineering, and AI teams to shape product direction
  
  
• Work directly with customers to understand workflows and co-create solutions
  
  
• Influence roadmap and present design direction to executive stakeholders
  
  

What We’re Looking For

• 10 years in Product Design with 3 years in leadership
  
  
• Strong experience in B2B SaaS and complex workflow products
  
  
• Proven ability to build products that customers love
  
  
• Experience designing AI-first or AI-enabled products
  
  
• Strong product thinking and ability to influence senior stakeholders
  
  

What Success Looks Like

• AI is built into workflows in a way that feels natural, useful, and trusted
  
  
• Customers love the product and see clear operational impact
  
  
• Design is a core driver of product strategy
  
  
• The team operates with high ownership, speed, and quality
  
  

About Eltropy

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. Community Banks and Credit Unions use Eltropy to communicate with consumers via text, video, secure chat, co-browsing, screen sharing, and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities.

Eltropy Values

• Customers are our North Star
• No Fear – Tell the truth
• Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.