Gaming Attendant, Lead

JOB SUMMARY

At Ellis Park Racing & Gaming, where the thrilling energy of live horse racing meets the non-stop excitement of the gaming floor, every day brings new energy!

As a Lead Gaming Attendant, you aren't just working the floor—you’re setting the stage for unforgettable guest experiences. You’ll be the heart of our gaming operations, bringing the fun to our patrons, leading and inspiring a high-performing team of Gaming Attendants, and keeping the energy high and the games running smoothly.

From welcoming guests and celebrating their wins to solving day-to-day challenges and keeping our operations compliant, you’ll serve as a go-to leader, mentor, and floor champion. If you thrive in a fast-paced environment where hospitality meets big-time entertainment, this is your ticket to a dynamic and rewarding leadership career!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as a lead resource on the gaming floor, providing direction and support to Gaming Attendants during assigned shifts.

• Assist with onboarding and on-the-job training of new Gaming Attendants.

• Act as a point of escalation for guest service issues or operational concerns, involving management as appropriate.

• Model professional behavior, compliance, and exceptional customer service at all times.

• Work closely with Gaming Attendants, security, and hospitality teams to ensure smooth operations and exceptional service.

• Communicate effectively with supervisors regarding staffing needs, guest concerns, or operational challenges.

• Perform additional duties as assigned to support gaming operations

Guest Experience & Floor Operations

• Greet patrons warmly, assist with game rules and machine operations, and address inquiries or concerns to enhance the guest experience.

• Promote responsible gaming practices and ensure a welcoming, safe environment for all patrons.

• Regularly inspect gaming machines for proper functionality.

• Perform minor troubleshooting and promptly report malfunctions or concerns to maintenance or management.

• Coordinate with technicians and supervisors regarding machine issues when necessary.

• Maintain a clean, organized, and professional gaming floor environment.

• Perform routine maintenance tasks and ensure machines and surrounding areas meet operational standards.

Compliance & Cash Handling

• Ensure all gaming activities comply with local, state (Kentucky Gaming Commission), and federal gaming regulations.

• Verify patron eligibility, including age verification, and follow all regulatory and company policies.

• Support compliance documentation and reporting as required.

• Accurately handle cash transactions, process payouts, and maintain balanced cash drawers.

• Assist with resolving cash discrepancies and report issues to management promptly.

REQUIRED SKILLS AND ABILITIES

• Strong interpersonal and communication skills.

• Demonstrated leadership and ability to guide others.

• Strong problem-solving and decision-making abilities.

• Basic understanding of gaming machines and technology.

• Ability to accurately handle cash transactions.

• Ability to maintain confidentiality and uphold ethical standards.

EDUCATION AND EXPERIENCE

• • High school diploma or equivalent required.

  • Must be at least 21 years of age or older.

  • Prior experience as a Gaming Attendant or in a customer service–focused role preferred.

  • Experience in a gaming or regulated environment is a plus.

  • Must obtain and maintain all required gaming licenses or certifications as mandated by local or state authorities (e.g., Kentucky Horse Racing and Gaming Commission).

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Physical Demands: The employee is regularly required to stand, speak, hear, use hands, and reach with hands and arms. Occasionally, the employee may be required to sit. Specific vision abilities include close and distance vision, color vision, depth perception, and peripheral vision. The employee must occasionally lift and/or move up to ten (10) pounds.

• Environment: The noise level in the office is moderately quiet. When working on the gaming floor, the noise level may be loud, and the employee may be exposed to cigarette smoke.

• Work Hours: Based on the gaming establishment's operational hours, this position may require working evenings, weekends, and holidays.

• Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.