What are the responsibilities and job description for the Call Center Representative position at Ellis and Badenhausen Ortho?
Join a Team Where People Make the Difference!
Position Title: Full-Time, On-Site Call Center Representative
Location: Louisville, KY
Reports To: Manager - Contact Center
At Ellis & Badenhausen Orthopaedics, PSC, our people are the key to our success. We rely on individuals with the right attitude, aptitude, and team spirit to deliver exceptional care and service to the Louisville community. As a leader in orthopedic care, we are committed to staying at the forefront of medical technology and patient-centered service.
We are currently seeking a Call Center Representative to join our growing team. If you are organized, friendly, and thrive in a fast-paced environment, we’d love to hear from you!
What You’ll Do
As a Call Center Representative, you will be the first point of contact for many of our patients. Your day-to-day responsibilities will include:
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Opening the office daily per protocol
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Scheduling, coordinating, and rescheduling patient appointments
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Providing patients with clear information about what to bring and expect
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Following physician-approved scheduling guidelines
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Updating physician schedules and notifying patients of changes
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Collecting and verifying insurance and demographic information
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Explaining financial policies and assisting with payment reminders
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Documenting appointment notes accurately and completely
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Supporting physicians and clinic staff with requests throughout the day
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Maintaining confidentiality and compliance with HIPAA regulations
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Learning and utilizing G-Suite and practice management software
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Attending staff meetings and completing other tasks as assigned
What You Bring
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Excellent communication and customer service skills
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Strong attention to detail and organization
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Ability to multitask in a busy medical office environment
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Comfort working with electronic scheduling and billing systems
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Prior experience in a medical office or call center is a plus
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Knowledge of insurance verification and scheduling protocols is preferred
What We Offer
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Competitive pay
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401(k) profit-sharing plan
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Comprehensive benefits package (medical, dental, vision, etc.)
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Supportive, team-oriented work culture
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Opportunities for professional growth and development
Ellis & Badenhausen Orthopaedics, PSC is proud to be an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic. Applicants must be eligible to work in the U.S.
Ready to make a meaningful difference every day? Apply now and join a team where your work matters.