What are the responsibilities and job description for the Inbound Call Center Representative position at Golden Fieldstone Advisory?
Inbound Call Center Representative
Location: Louisville, Kentucky
Job Type: Full-time
We're hiring an Inbound Call Center Representative to join our team in Louisville. If you enjoy talking with people, solving problems, and providing great service, we'd love to hear from you. Whether you've worked in a call center before or you're looking to start a new career, we'll provide paid training to help you succeed.
About the Position
As an Inbound Call Center Representative, you'll handle incoming calls from customers who need assistance with their accounts, orders, or general questions. You'll listen carefully, provide accurate information, and work to resolve concerns in a professional and friendly manner.
You'll be part of a supportive team in a professional office environment where you'll receive ongoing coaching and the tools you need to build confidence in the role.
What You'll Do
- Answer inbound customer calls promptly and professionally
- Assist customers with account inquiries, orders, billing questions, and service requests
- Resolve routine issues while providing a positive customer experience
- Document customer interactions accurately using company systems
- Escalate complex concerns to the appropriate department when needed
- Provide clear information about products, services, and company policies
- Meet quality and productivity expectations while maintaining excellent customer service
What We're Looking For
- Previous customer service, call center, retail, or hospitality experience is helpful but not required
- Strong verbal communication and active listening skills
- A professional, patient, and solution-focused approach
- Basic computer skills and the ability to learn new software
- Good organizational skills and attention to detail
- Reliable, punctual, and comfortable working in a team environment
- High school diploma or GED preferred
Pay, Schedule, and Benefits
- Pay: $19.00 to $23.00 per hour, depending on experience
- Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.
- Paid on-site training
- Health, dental, and vision insurance
- Paid time off and paid holidays
- Opportunities for career advancement
- Supportive and collaborative workplace
Applicants must be authorized to work in the United States.
We are an equal opportunity employer and are committed to providing an inclusive workplace. Qualified applicants will receive consideration for employment without regard to legally protected characteristics.
How to Apply
If you're ready to build your customer service skills and grow with a supportive team, we'd love to hear from you. Submit your application through Indeed with your resume. Selected candidates will be contacted to discuss the next steps in the hiring process.
Pay: $19.00 - $23.00 per hour
Work Location: In person
Salary : $19 - $23