Waitperson

JOB SUMMARY: Serves food and beverages to Casino guests and ensures customer satisfaction and encourages repeat business. Assists with the expediting in the Full House Restaurant.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be added, changed or deleted at the sole discretion of management.

• Reviews menu and daily specials at the start of each shift.
• Takes customers orders, gives advice and suggestions on menu choices, relays orders to the kitchen, and delivers food and beverages to tables.
• Be familiar with the POS (point of sales). Use order codes on guest checks as necessary.
• Maintains a constant watch on assigned section of the dining room to ensure that all of the guests receive prompt and cordial service.
• Provides customers with a meal check in a timely manner and may take payment to the cashier/server, returning change, receipt or credit card to the guest.
• Assists in keeping the restaurant in a clean, safe order, and maintaining stock.
• Resolves customer complaints or concerns, or refers them to management to ensure superior service to the Resort guest.
• Assist other waitpersons with the preparation and completion of plates. Prepare toast, gathers necessary condiments, etc.
• Organize food orders so that they are delivered in the proper order.
• Aid in correcting mistakes or returned food orders.
• Provides constructive input to foster process improvement within the department.
• Occasionally cover the bar during Bartenders breaks if 21 or over.

COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:

Attendance/Punctuality – Is consistently at work and on time.
Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.
Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.
Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company's long and short term goals.
Organizational Support - Follows policies and procedures.
Quality - Demonstrates accuracy and thoroughness.
Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
Teamwork – Contribute to building a positive team spirit; Support everyone's effort to succeed.
Oral Communications-Listen and get clarification; Respond well to questions.

SUPERVISORY RESPONSIBILITIES
This job requires no supervisory responsibilities.