Host-Cashier

JOB SUMMARY: Greets and caters to guests to ensure their satisfaction and generate repeat business. Responsible for directing the flow of activity in the dining room. Assists the F&B Supervisor in the efficient operation of the restaurant and insures that the quality of service is the best at all times. Seats guests as they come in and busses tables, if needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be added, changed or deleted at the sole discretion of management.

• Greets restaurant guests and escorts them to their tables, rotating seating evenly between all stations. Encourages repeat business.
• Maintains supplies and equipment needed for the dining room operations.
• Responds to guest phone calls.
• Maintains a constant watch on the entire dining room to ensure that guests are receiving prompt and cordial service.
• Resolves or refers to management customers concerns, complaints or suggestions.
• Provides constructive input to foster process improvement within the department.
• Be familiar with the POS (point of sales). Use order codes on guest checks as necessary.
• Provides customers with a meal check in a timely manner and may take payment to the cashier/server, returning change, receipt or credit card to the guest.
• Will act as a Cashier for guests in the restaurant when they have completed their visit.
• Responsible for maintaining company assets when handling transactions.
• Organize food orders so that they are delivered in the proper order.
• Aid in correcting mistakes or returned food orders.
• Other Duties as assigned.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Attendance/Punctuality – Is consistently at work and on time.

Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.

Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.

Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company’s long and short term goals.

Organizational Support - Follows policies and procedures.

Quality - Demonstrates accuracy and thoroughness.

Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.

Teamwork – Contribute to building a positive team spirit; Support everyone’s effort to succeed.

Oral Communications-Listen and get clarification; Respond well to questions.

SUPERVISORY RESPONSIBILITIES

This job requires no supervisory responsibilities.