Service Advisor - Elk River Harley-Davidson

Service Advisor – Elk River Harley-DavidsonFuel Your Passion. Drive the Experience.

Elk River Harley-Davidson is growing and we’re looking for a high-energy Service Advisor who understands that the secret to a legendary ride starts with legendary communication. In this role, you aren't just writing repair orders; you are the primary point of contact for our riders. We are looking for a "relentless communicator" who thrives on building relationships through consistent, proactive engagement.

The Mission: Customer ConnectionYour success is measured by the strength of your follow-up. You will be responsible for:

• Proactive Outbound Engagement: Making daily phone calls, emails, and text messages to keep customers updated on their bike’s status. No rider should ever have to call us for an update.
• The "Paper" Trail: Meticulously documenting every conversation, preference, and technical note in our DMS and CRM systems. If it wasn’t entered into the system, it didn’t happen.
• Superior Service: Modeling elite customer service behavior to maximize both the customer experience and dealership performance.

Qualifications & Requirements

• Communication Pro: Outgoing personality with a natural ability to connect with people.
• Tech Savvy: Ability to master Point-of-Sale, CRM, and Parts & Service software.
• H-D Knowledge: Experience with Harley-Davidson motorcycles (or the drive to learn them fast).
• The Credentials: Current motorcycle license is required (test rides are part of the fun).
• Flexibility: Tuesday through Saturday schedule, with extra hours during peak riding season.
• Physical Ability: Must be able to balance and push 900 lb. motorcycles and lift up to 50 lbs.

Compensation & Benefits

We believe in rewarding the hustle. This position offers an industry-leading compensation package including:

• Hourly Base Pay
• Performance-based Commission
• Bonus Opportunities
• Full Benefits Package & Employee Discounts

How to Join the Crew

Ready to shift your career into high gear? Submit your resume and a cover letter explaining why you’re the right fit to lead our customer experience. Please do not contact the dealership directly.

Pay: $48,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $48,000 - $65,000