FRONT DESK AGENT

Front Desk Agent

Elk Ridge Resort is seeking a Front Desk Agent who will be the first point of contact for guests. This position is responsible for managing guest check-ins and check-outs, handling reservations, and providing excellent customer service.

There is one permanent full-time position available, and two seasonal part-time positions.

Key Responsibilities

• Greet and welcome guests in a professional and courteous manner
• Check guests in and out efficiently
• Handle reservations, cancellations, and modifications
• Respond to guest inquiries, requests, and complaints promptly and professionally
• Provide information about resort amenities, services, and local attractions
• Process payments and maintain accurate guest records
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests
• Maintain a clean, organized, and professional front desk area
• Assist with administrative tasks and reports as required
  
  

Qualifications

• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer skills and familiarity with reservation systems
• Professional appearance and positive attitude
• Ability to work flexible schedules, including evenings, weekends, and holidays
  
  

Benefits

• Competitive hourly wage
• Employee discounts on resort services and accommodations
• Staff accommodations
  
  

Compensation

• Starting at $16.50/hour depending on experience
  
  

TO APPLY

Interested candidates are invited to submit their resume and cover letter to hr@elkridgeresort.com.

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1.306.663.4653 | 231 Arne Petersen Way, Elk Ridge, SK S0J 0N0

reservations@elkridgeresort.com

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