What are the responsibilities and job description for the Scheduling Support Specialist-FT position at Elite Sports Medicine?
Elite Sports Medicine Orthopedics is seeking a reliable and customer-focused Scheduling Support Specialist to join our team. This role is ideal for someone who enjoys working in a fast-paced healthcare environment, communicating with patients over the phone, and staying highly organized. This full-time position is Monday through Friday and based at our Midtown location: 2004 Hayes Street, Nashville, TN.
Responsibilities
- Answer high-volume incoming calls and return voicemails in a timely manner
- Schedule new and returning patient appointments for multiple providers
- Follow provider-specific scheduling protocols and scripts
- Verify and update patient demographics, insurance, and medical records
- Coordinate with referring providers and hospitals to obtain required documentation (referrals, imaging, records, etc.)
- Ensure all patient information is complete prior to appointments
- Provide excellent customer service to patients, providers, and team members
Benefits
- Medical (PPO & High Deductible Health Plan options)
- Dental & Vision Insurance
- Health Savings Account (HSA)
- 401(k) with employer match
- Paid Time Off (PTO) & Paid Holidays
- Company-paid Life, AD&D, and Long-Term Disability
- Employee Assistance Program
Apply today to join a team dedicated to delivering exceptional patient care!
Qualifications:KNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTS
- Knowledge of medical practice procedures and terminology is helpful
- At least two years of appropriate medical office job experience required
- Ability to perform multiple and diverse tasks simultaneously
- Experience performing redundant tasks with minimal error rate
- Experience working in potentially stressful situations
- High-level customer service and communication skills
- Excellent teamwork skills
- Preference for activities involving face-to-face interaction
- Ability to use good judgment in the course of work
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.