Patient Collections Specialist

Description

Elite Sports Medicine Orthopedics is looking for a Patient Collections Specialist with a strong sense of ownership, attention to detail and able to multi-task. The Patient Collections Specialist job is to perform in-house collection duties for overdue patient account balances. This is primarily remote position however you do have to live in the state of Tennessee. You can not work remote in another state for this position. 

Elite Sports Medicine Orthopedics offers a competitive compensation package for full-time members including: Three Medical Plans Options (your choice of a PPO or HDHP), Dental and Vision Coverage, Health Savings Account (with HDHP), Employee Assistance Program, Company Provided Basic Life, AD&D and Long-Term Disability, Voluntary Life and Short-Term Disability, PTO Accrual, Paid Holidays, and 401(k) employer match.

MINIMUM ESSENTIAL JOB REQUIREMENTS

• Contact patients with outstanding balances and send communications as appropriate
• Post insurance and patient payments into the practice management system
• Respond to billing inquiries from patients
• Resubmit insurance claims on behalf of patients as necessary
• Review and document all collection notes in patient accounts
• Evaluate delinquent patient accounts for submittal to third-party collection agencies
• Use the Collection Module to track activity and communication with patients and to establish payment plans within pre-approved guidelines
• Help answer the billing phone line and assist patients with their account information
• Promote the company website and patient resources located there by communicating to patients that they are able to pay their bill online
• Work aging reports

Qualifications

KNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTS

• High school diploma required
• College education or trade school preferred
• Experience working in a physician office or hospital billing position preferred
• Proven record of discussing financial responsibilities and establishing payment plans when necessary
• Comfortable using email, Internet applications and MS Office Suite, especially Word and Excel
• Basic knowledge of CPT and ICD-10-CM coding for orthopedic surgery
• Orthopedic claims experience preferred 
• Knowledge of practice management and word processing software
• Ability to demonstrate proficient use of billing and scheduling applications
• Ability to work standard office equipment (fax, copier, telephone, PC)
• Excellent written and verbal communication skills
• Strong attention to detail 
• Neat, professional appearance
• Working knowledge of managed care, commercial insurance, Medicare and Medicaid reimbursement
• General understanding of explanation of benefits forms, claim forms and the insurance billing process

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.