Front Desk

At Elite Pain & Health, we help patients with painful musculoskeletal conditions regain function and improve their quality of life. Our team specializes in pain management and advanced interventional treatments for back, neck, knee, and other joint conditions.

Position Overview

We are seeking a dependable, organized, and personable Full-Time Front Desk Coordinator to support our South Oklahoma City/Moore and Weatherford locations.

As the first point of contact for patients and visitors, you will help create a welcoming experience while keeping daily clinic operations running smoothly. This role requires strong attention to detail, clear communication, and a willingness to help wherever the team needs support.

Travel between assigned clinic locations is a required part of this position. Applicants must have a valid driver’s license, reliable transportation, and availability to work at both South OKC/Moore and Weatherford.

Responsibilities

• Welcome patients and visitors with a friendly, professional demeanor.
• Complete patient check-in and check-out, confirming accurate demographic and insurance information.
• Schedule appointments using designated appointment types, provider schedules, and clinic guidelines.
• Answer calls, monitor assigned voicemail boxes, and route messages to the appropriate team members.
• Verify insurance eligibility and coordinate with authorization staff as needed.
• Collect copays, patient balances, and other payments accurately.
• Assist with medical records requests and route prescription refill requests to clinical staff.
• Maintain accurate documentation in the electronic medical record.
• Communicate scheduling changes, patient concerns, and outstanding tasks promptly.
• Provide coverage at assigned locations and assist with additional administrative responsibilities as needed.

Required Qualifications

• High school diploma or equivalent.
• Previous experience in a medical office.
• Experience using electronic medical records.
• Experience with insurance verification.
• Strong customer service, organizational, and communication skills.
• Ability to multitask while maintaining accuracy in a busy clinic.
• Dependability, punctuality, and flexibility with location assignments.
• Valid driver’s license and reliable transportation.
• Ability to travel between assigned clinic locations as required.
• Ability to lift and carry up to 25 pounds, with or without reasonable accommodation.

Preferred Qualifications

• Knowledge of medical terminology and healthcare workflows.
• Experience collecting patient payments and scheduling appointments.
• Certification in medical office administration or a related field.

Schedule & Locations

• Full-time: Monday through Friday, generally 8:00 AM to 5:00 PM.
• Coverage at South OKC/Moore and Weatherford, based on clinic needs.
• Saturday availability required as needed at the South OKC/Moore location.
• Flexibility to assist at other clinic locations as assigned.
• Travel between assigned locations is required.
• Mileage reimbursement provided for required travel between clinic locations, in accordance with company policy.

What We’re Looking For

Someone who takes ownership of their work, catches the details, communicates proactively, and treats patients and coworkers with kindness and respect. We value team members who are comfortable learning new responsibilities and stepping in where help is needed.

Join Elite Pain & Health and help us deliver a positive, organized, and compassionate patient experience.