What are the responsibilities and job description for the Front Desk at Lucille's Hotel position at ASAP ENERGY INC?
- NOTE: Applicant availability must be for various shifts
- The hotel front desk agents welcome, register, and assign rooms and issue room keys or cards to the guests.
- They provide information about services available in the hotel and in the community.
- They verify customers’ credit and establish how the customer will pay for the accommodation.
They promote and sell guest rooms. - They review accounts of the guests who signs out.
- They receive payment for accounts.
- They balance cash accounts.
- They advise housekeeping which rooms have been vacated and are ready for cleaning.
- They keep an inventory of rooms reservations
- They respond to reservation inquires
- Hotel front desk agents answer telephones and take messages and handle guest mail.
- They deal with customer complaints or refer dissatisfied customers to a manager.
- Hotel front desk clerks may also have administrative responsibilities, like in the night shift; desk clerks may assume the duties of assistant manager, night cashier, concierge (manager of guest services) or night auditor.
Qualifications:
Must be 18 years or older and have a basic knowledge of data entry on computer based software. Must have great Customer Service skills and able to interact with the general public and to greet customers and co-workers along with maintaining Customer confidentiality.