What are the responsibilities and job description for the Front Desk Clerk / Receptionist - 12-Hour Shifts position at Elite Nursing and Rehabilitation?
Job Summary:
Elite Nursing & Rehabilitation Center is seeking a dependable, professional, and friendly Front Desk Clerk / Receptionist to join our team. Our skilled nursing facility is dedicated to the resident health and well-being, and we are looking for someone who is organized, attentive, customer-service oriented, and able to maintain a welcoming and secure environment while managing front desk operations.
Key Responsibilities:
Greet and assist residents, families, visitors, and vendors in a courteous and professional manner
Answer incoming telephone calls, direct calls to the appropriate departments, and take accurate messages
Monitor the front entrance and ensure visitors follow facility sign-in and identification procedures
Maintain visitor logs and assist with visitor screening according to facility policies
Monitor residents entering and exiting the facility and promptly notify appropriate staff of safety concerns
Assist with resident and family inquiries and direct concerns to the appropriate department
Maintain a clean, organized, and professional front desk and lobby area
Receive and distribute mail, packages, and deliveries
Assist with basic clerical duties, filing, scanning, copying, and data entry
Communicate important information to nursing staff, administration, and other departments
Follow emergency procedures and assist with communication during facility emergencies
Maintain confidentiality of resident and employee information in accordance with HIPAA and facility policies
Complete other duties as assigned by Administration
Qualifications:
High school diploma or GED required
Previous receptionist, front desk, customer service, or administrative experience preferred
Experience in a nursing home, assisted living, senior living, or healthcare setting is a plus
Excellent communication, organizational, and interpersonal skills
Basic computer skills and ability to operate multiline telephone systems
Ability to multitask and remain calm in a busy healthcare environment
Dependable attendance, punctuality, and professional appearance
Must successfully complete required background checks and pre-employment screening
Schedule Requirements:
12-hour shifts
Must be available to work assigned weekends and holidays
Ability to remain attentive and professional throughout the scheduled shift
Flexibility to assist with staffing coverage as needed
What We're Looking For:
The ideal candidate is someone who understands that the front desk is the first impression of our facility. We need a team member who is welcoming, reliable, professional, and comfortable interacting with elderly residents, families, healthcare professionals, and visitors.
Apply Today!
If you are dependable, organized, and enjoy working with seniors, we encourage you to apply and become part of the Elite Nursing & Rehabilitation Center team.