CSR (Customer Service Representative)

Customer Service Representative (CSR)

ELITE Home Trade Pros | Brandon, SD

ELITE Home Trade Pros is a rapidly expanding, high-growth organization setting the standard for home services across the Upper Midwest. We’re building something truly special — a company rooted in world-class culture, best-in-class systems, and a relentless drive to become the premier home service company in the Midwest. Everything we do is anchored through a Christian foundation and lens. We’re not just another service company — we’re purpose-built for homeowners. From the ground up, ELITE was engineered to deliver the best service experience in the industry — combining fast response times, professional expert technicians, and advanced technology systems to ensure every interaction is simple, seamless, and stress-free. As we continue to grow, we are seeking a knowledgeable and detail-oriented Customer Service Representative to join our team.

In our business, the first conversation matters.

For many customers, the person who answers the phone is the first and most important interaction they will have with our company. That conversation sets the tone for everything that follows.

A calm voice when someone is stressed.

A helpful response when someone doesn’t know what to do next.

A positive interaction that turns a simple phone call into long-term trust.

Because of this, the Customer Service Representative is one of the most important roles in our organization!

This is not simply answering phones or taking messages. The person in this position is the voice customers hear, the tone they remember, and often the reason they choose to work with us.

We are looking for someone who genuinely enjoys helping people, communicates with warmth and confidence, and takes pride in creating a positive experience for every customer interaction.

This role spends the majority of the workday communicating with customers by phone, so a natural ability to connect with people through conversation is essential.

Responsibilities:

Inbound Customer Calls

• Answer incoming calls from customers requesting service
• Respond with empathy, patience, and professionalism
• Ask thoughtful questions to clearly understand the customer’s situation
• Accurately document customer needs and call details
• Ensure all relevant information is recorded for the service team

Outbound Customer Communication

• Make outbound calls to follow up with customers
• Reconnect with customers who previously contacted the company
• Communicate service opportunities and next steps
• Confidently ask for the customer’s business when appropriate

Call Documentation

• Accurately log call notes and customer information
• Maintain clear records within company systems
• Ensure the service team receives complete and organized call details

What We’re Looking For

The most successful candidates in this role are:

Excellent communicators

Clear, friendly, and confident on the phone.

Empathetic listeners

Able to understand customer concerns and respond with compassion.

Comfortable guiding conversations

Able to naturally lead discussions and make appropriate asks when needed.

Detail oriented

Able to document information accurately while speaking with customers.

Positive and professional

Represent the company with warmth, professionalism, and energy.

Qualifications

• Strong phone communication skills
• A friendly and confident speaking voice
• Basic computer and data entry skills
• Ability to multitask while on the phone
• Customer service or call center experience is helpful but not required

Compensation

• Competitive hourly base pay
• Performance-based incentive opportunities tied to key call metrics
• Full-time opportunity with a stable, growing company

Benefits: As a full-time employee you will enjoy:

• Monday through Friday work week with no nights or weekends.
• Significant advancement opportunities.
• Competitive pay with tremendous incentive pay upside.
• Eligibility for a comprehensive benefits package including health, vision, and dental insurances.
• Paid time off.
• Paid holidays.

Job Type: Full-time

Pay: $22.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $22 - $35