What are the responsibilities and job description for the Regional Director of Patient Success- Southeast Florida position at Elite DNA Behavioral Health?
Description
Job Description:
The Regional Director of Patient Success is a high-impact leadership role responsible for overseeing the success of five outpatient behavioral health clinics spanning from Stuart, FL to Delray Beach, FL. This role ensures the delivery of high-quality, accessible, and efficient mental health services by driving performance, patient satisfaction, employee engagement, and financial sustainability across all assigned locations.
Key Responsibilities:
- Provide direct leadership to clinic office managers and oversee all day-to-day operations within the region.
- Monitor and improve provider productivity, patient access, and schedule optimization.
- Ensure compliance with organizational policies, HIPAA, and all applicable state and federal regulations.
- Partner with clinical leadership to support high standards of patient care, outcomes, and service delivery.
- Lead strategic initiatives to drive growth, improve operational efficiency, and meet revenue goals.
- Analyze and manage P&L statements, budgets, staffing ratios, and facility performance.
- Collaborate with Human Resources on recruitment, retention, onboarding, and performance management of staff.
- Facilitate communication between clinics and corporate leadership to ensure alignment with company vision and goals.
- Identify barriers to success at the clinic level and implement data-driven solutions.
- Conduct regular site visits to maintain strong visibility, accountability, and engagement across the region.
- Lead training, mentorship, and development for emerging clinic leaders and managers.
- Maintain an in-office presence in the designated "home" location 2-4 days per week.
- Travel regularly within the Southeast Florida region (Stuart to Delray Beach).
Required Skills & Qualifications:
- Minimum 5 years in a multi-site leadership role at the Director level or higher, preferably in healthcare or behavioral health.
- Proven track record of driving performance metrics, staff development, and operational excellence.
- Strong knowledge of behavioral health services, scheduling efficiencies, and insurance reimbursement models.
- Proficient in data analysis tools, EMRs (e.g., Athena, NextGen), and Microsoft Office Suite.
- Proven ability to develop talent, lead changes, and drive results in a fast-paced, evolving environment.
- Excellent verbal and written communication skills, including the ability to present complex information clearly.
- Bachelor’s degree required, education in healthcare administration, business, or related field (Master's preferred)
What We Offer:
· Competitive compensation and bonus structure
· Mileage and travel reimbursement
· Comprehensive benefits package including medical, dental, vision, and 401(k)
· Opportunities for advancement within a growing organization
· A mission-driven culture that supports community wellness and team collaboration
Join Us: If you're a strategic leader with a passion for operational excellence and a heart for behavioral healthcare, we invite you to be part of something meaningful at Elite DNA Behavioral Health.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Family leave
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Ability to Commute:
- Pay: $75,000.00 - $80,000.00 per year
Salary : $75,000 - $80,000