Lead Concierge - Operations

Company Description

Elite Concierge Services is dedicated to providing exceptional customer experiences through a variety of hospitality roles, including concierges, valets, building ambassadors, bellhops, pool attendants, property patrol, and emergency fire watch personnel. We specialize in delivering personalized, seamless services to meet the unique needs of our clients and their guests. With a strong focus on customer satisfaction, we pride ourselves on creating lasting impressions that elevate every interaction. Our team is committed to professionalism, reliability, and excellence in every service we provide.

Lead Concierge – Elite Concierge (Dallas, TX)

Elite Concierge is seeking a reliable, professional, and service-driven Lead Concierge to support daily operations across our luxury residential properties in Dallas.

This is an elevated concierge role ideal for someone who thrives in a fast-paced environment, takes ownership, and can step in wherever needed to keep operations running smoothly.

Pay & Schedule:

• $19.50 per hour
• Minimum ~30 hours per week (approx. $585/week base)
• Overtime paid at 1.5x after 40 hours
• Set days off: Tuesday & Wednesday (subject to operational needs)
• Additional hours available for call-offs, coverage, and special circumstances

Position Overview:

The Lead Concierge serves as a key support role to the General Manager and concierge team. You will work regular desk shifts while also acting as the first point of contact for call-offs, coverage needs, and operational support across properties.

Key Responsibilities:

• Work at least two scheduled concierge desk shifts per week
• Serve as primary on-call contact for coverage needs on non-scheduled days
• Coordinate call-off coverage before escalating to the wider team
• Assist with weekly schedules, shift swaps, and team communication
• Train and mentor new concierge team members
• Uphold Elite standards in guest service, communication, and presentation
• Handle resident concerns and escalate issues when necessary
• Maintain logs for incidents, coverage, and additional hours worked

What We’re Looking For:

• Strong reliability and responsiveness (this role depends on it)
• Excellent communication and customer service skills
• Ability to problem-solve quickly and stay organized
• Flexibility to work across multiple properties as needed
• Prior concierge, hospitality, or customer service experience preferred

Additional Notes:

• Property assignments and schedules may vary based on business needs
• Must be available to respond to on-call situations promptly
• All working time is paid; on-call standby is unpaid unless actively working

If you’re dependable, proactive, and ready to step into a leadership support role with some flexibility, we’d love to hear from you.

Apply by emailing: rick@elitevaletinc.com (reference LinkedIn)

• Include your resume and availability.