What are the responsibilities and job description for the Director of Operations position at ELIFIN®?
Location: Baton Rouge, LA
Type: Full-Time, In-Person
Reports to: Integrator
ABOUT ELIFIN
ELIFIN is a high-output, high-discipline commercial real estate brokerage built around action, truth, and opportunity. We move fast, stay on offense, and operate with a level of accountability that raises people's standards. We build producers, we make great deals, and we win as a team.
ELIFIN sells more commercial property in Louisiana than any other brokerage.
The operations side of this business is what makes everything else possible, and we need someone who takes that seriously.
THE ROLE: DIRECTOR OF OPERATIONS
The Director of Operations owns the full operational engine of ELIFIN. That means the back office, transaction management, property marketing, office administration, incoming leads, agent support, platform management, and the team of people responsible for all of it.
This is not a distance-leadership role. You're in it. You're accountable for outcomes, not just oversight. You set the standard. You run the systems we have and build new systems to take us to the next level. You make sure nothing falls through the cracks, and when something does, you own it and fix it.
You'll lead a team of support staff and you'll be the person who makes sure our agents have everything they need to perform, our offices are client-ready, our processes are airtight, and our deadlines are always met.
RESPONSIBILITIES
1. Team Leadership & Accountability
- Lead, manage, and coach the operations team — setting a high daily standard and holding the team to it
- Run structured performance rhythms: regular check-ins, clear expectations, and firm follow-through
- Develop team members, identify gaps, and build a culture of precision and ownership
- Oversee onboarding new agents into the company's systems and processes
- Hire and build the ops team as the company grows
2. Transaction Management & Commission Oversight
- Oversee the full transaction management process from listing agreement to closed deal
- Ensure all stages of a deal are processed accurately and on time
- Manage incoming commission payments and outgoing agent commission payouts
- Maintain pipeline accuracy and reporting in Salesforce
- Coordinate with title companies, agents, and internal staff to keep deals moving
3. Property Marketing & Proposal Production
- Oversee the production of all property marketing: photos, brochures, packages, and digital materials
- Manage proposal generation and ensure quality and deadlines are consistently met
- Coordinate with the marketing team to maintain ELIFIN's standard of presentation across all properties and materials
- Oversee all property signage across our listings
4. Office Administration & Agent Support
- Keep all ELIFIN offices client-ready, well-equipped, and running smoothly
- Ensure agents have what they need to do their jobs at the highest level
- Manage platform accounts, system access, and tools across the company
5. Incoming Lead Management
- Oversee the management of incoming calls and leads
- Identify and eliminate bottlenecks in the lead-to-agent handoff process
- Ensure that all leads get proper followup
6. Systems, Process & Automation
- Build and improve operational systems that are efficient, repeatable, and scalable
- Leverage technology and automation to eliminate manual work and reduce error
- Maintain and enforce process discipline across all operational functions
- Ensure Salesforce and other platforms are used with accuracy and consistency
WHAT SUCCESS LOOKS LIKE
- No balls dropped, deals move, deadlines are hit, and the team runs without constant supervision
- Marketing materials are consistently on time and on standard
- Agents have everything they need to produce without operational friction
- Offices are always client-ready
- Commission payments, in and out, are accurate and on schedule
- Systems improve over time — things get more efficient, not more chaotic
- Your team is growing, performing, and holding a high standard
QUALIFICATIONS
Required
- 4 years of experience managing a team directly, with a track record of building accountability
- Background in operations, ideally inside a fast-paced, high-growth company
- Experience building or improving business processes, not just running them
- Extremely tech-forward — you learn new tools fast and you're not afraid of them
- Deadline-driven and precise — you track what's due and you don't miss
- Willing to do whatever it takes, regardless of whether it "fits your title"
- High personal standard and the ability to hold others to one without burning them out
- Familiarity and experience with AI tools
Preferred
- Experience designing repeatable systems and automating manual workflows
- Salesforce experience
- Real estate or brokerage experience
COMPENSATION
Base Salary: $80,000 – $105,000 (commensurate with experience)
NOTE: ELIFIN is an equal opportunity employer and hiring or opportunities for advancement will not be based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability or handicap, veteran status, union affiliation or any other basis prohibited by federal, state, or local law or ordinance.
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Salary : $80,000 - $105,000