Property Manager

Job Description

Job Description – Property Manager

Position Overview

The Junior Property Manager supports the daily operations of a 72-unit residential apartment building, ensuring a safe, well-maintained, and welcoming environment for all residents. This role assists with tenant relations, compliance, maintenance coordination, and administrative tasks, with a particular focus on serving individuals and families transitioning from justice involvement as well as households qualifying for affordable housing. The Junior Property Manager works closely with the live-in superintendent, supportive service partners, front desk security staff and the senior property manager.

Key Responsibilities

Resident Relations & Community Engagement

• Maintain positive, professional relationships with residents using traumainformed and culturally responsive communication.
• Assist residents during moveins, unit orientations, lease renewals, and general support needs.
• Respond to resident inquiries, concerns, and complaints in a timely, respectful manner.
• Help diffuse conflicts and support community safety and stability through nonjudgmental, deescalation approaches.
• Coordinate with onsite supportive service partners to ensure justiceinvolved individuals and families can access appropriate programs and resources.
• Support the activation and use of community spaces, including the rooftop farm and wellnessoriented programming.
  
  

Property Operations

• Conduct regular building and unit inspections to identify safety, cleanliness, and maintenance issues.
• Create, track, and follow up on maintenance work orders; collaborate with the livein superintendent for timely resolution.
• Support building security procedures by monitoring entry systems and reporting unusual activity.
• Assist with rent collection, arrears tracking, payment plans, and issuance of required notices.
• Uphold lease agreements, house rules, and building policies while ensuring compliance with fair housing regulations.
• Support certification and recertification processes tied to the property’s green, wellness, and energyefficiency design standards.
  
  

Collaboration & Coordination

• Work closely with supportive service partners to promote resident wellbeing and housing stability.
• Communicate effectively with the superintendent, maintenance staff, case managers, external vendors, and agency partners.
• Participate in team meetings, required trainings, and ongoing professional development, including traumainformed care, green building operations, and conflict resolution.
• Contribute to a respectful, inclusive, and communityoriented building environment.
  
  

Qualifications

• High school diploma or equivalent required; college coursework or degree in property management, social services, criminal justice, or related field preferred.
• Prior experience in residential property management, supportive housing, social services, or customer service strongly preferred.
• Strong interpersonal skills and the ability to engage calmly and professionally with residents experiencing reentry, homelessness, or other challenges.
• Ability to maintain accurate records, manage multiple tasks, and follow through on assignments.
• Familiarity with fair housing laws and relevant city and state regulations (training provided).
• Comfortable working in a missiondriven, mixedpopulation housing environment.
• Fluency in Spanish is a plus.
• Familiarity with Yardi is a plus.
  
  

Key Competencies

• Traumainformed communication
• Conflict resolution and deescalation
• Cultural humility and inclusivity
• Organization and attention to detail
• Professional judgment and reliability
• Ability to collaborate with supportive service teams
  
  

Working Conditions

• This position is based on site in Brooklyn, NY.
• Frequent interaction with diverse residents, including individuals involved in the justice system and families in transition.
• Regular walking of all floors, stair climbing, and physical tasks related to building inspections.
  
  

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  

Work Location: In person