Customer Service Representative

FS Depot has an immediate opening for a Customer Service Representative based at our University Park, Illinois facility.

Key Activities & Responsibilities

• Manage part sales order, return, credit and debit transactions.
• Manage domestic and international parts inquiry and order processing.
• Process direct-ship sales order transaction processing.
• Manage Dealer part availability and price inquiries.
• Troubleshoot and solve discrepant order transactions, process corrective transactions; escalate critical problems to Senior Customer Service Representatives.
• Review back orders and take ownership of follow-up and follow-through of customer communications.
• Expedite plant supplied parts shipping directly to Dealers/Customers.
• Manage dealer request for quotes.
• Handle direct channel or strategic customer service inquiries.
• Process machine record filing and machine short ship orders.
• Review Bill of Materials to identify the specific parts required to resolve the Dealer/Customer request.
• Ensures quality customer service and support for ESG Dealers and Customers.
• Ability to train Dealers on proper system usage, policy, and procedures.
• Ability to follow and adhere to the all-inclusive Part Service Representative job matrix document for parts order function details.
• Communicates information in a timely and respectful manner.
• Establishes, develops and maintains Dealer relationships.
• Communicates with all levels of the organization including warehouse, purchasing, engineering, service, sales, and marketing.
• Up to 10% travel may be required.
• Perform other duties, assignments and special projects that may be required from time to time.
• Minimum of 16 hours training annually.
  
  

Education, Skills & Experience

• 2 years with sales order administration experience required.
• 2 years' experience in mobile equipment industry highly desirable.
• 2 years' experience in customer service environment, preferred.
• 2 years' experience high volume Call Center experience, preferred.
• Ability to demonstrate excellent customer handling skills required.
• Excellent written and verbal phone skills required.
• Excellent interpersonal skills required.
• Working knowledge of Microsoft Office, Excel, Outlook, and Word required.
• Experience with AS400 and JDE business systems is preferred.
• Must be able to climb stairs, climb on mobile equipment and lift moderately heavy items at times
• High School diploma or GED
  
  

Anticipated Annual Salary: $44,311 - $63,302 annual bonus

Benefits Of Employment

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

About Us

FS Depot is the leader in supplying replacement parts and solutions to repair centers servicing municipal and industrial vehicles around the world. FS Depot is primarily engaged in supporting aftermarket parts for Federal Signal’s Environmental Solutions Group (“ESG”) business units, including Elgin Sweeper and Vactor Manufacturing.

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com