What are the responsibilities and job description for the Customer Service Representative position at DHL?
Site Specific Duties:
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
Required Education and Experience:
Our Organization is an equal opportunity employer.
- Coordinating outbound and inbound shipment scheduling with carriers and customer
- Timely response to carrier and customer communications as they arise
- Managing daily schedule and appointment times in multiple systems for inbound and outbound shipments
- Manul entry of pro #'s and or customer shipping numbers into multiple systems when needed
- Printing of pro placards for LTL shipments
- Daily communication with LTL carriers
- Generating a daily schedule with MS Excel
- Communicating and executing on special requests from customers
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.