Fraud Analyst I

ELGA Credit Union
Fraud Analyst I

Department: Credit Solutions Department
Reports To: Credit Solutions Manager
Classification: Non-Exempt
Supervises Direct: 0
Supervises Indirect: 0

Role: To provide highly professional administrative support to Loss Prevention/Credit Solutions Manager, enabling them to focus on core responsibilities of their jobs.

Essential Functions & Responsibilities:

45% - Monitors suspicious ATM, ITM, RDC and in-branch transactions, by analyzing daily reports generated through various channels. Notes fraudulent transaction information in AKUVO and takes steps to block further fraudulent transactions by shutting down account access.

25% - Provides confidential administrative support to management concerning fraudulent transactions. Compiles information on fraud cases for ELGA’s internal use and law enforcement; including pulling video footage, providing check copies and/or other relevant information pertaining to the case.

20% - Provides daily monitoring of the Loss Prevention support room by answering questions from front line staff and speaking directly with members when needed.

5% - Provides support to the compliance department by providing information for SAR filings.

5% - Performs other job-related duties as assigned.


Performance Measurements:

1. To take full responsibility for your own success with no excuses and to add comments to performance management system on your accomplishments.
2. To provide timely, accurate, professional and confidential administrative support to Credit Solutions as requested.
3. To meet required time deadlines for reports and packets. To analyze errors in written format on the rare occasion a mistake is made.
4. To keep manager informed regarding key operating issues affecting the department.
5. To have complete accuracy with all packets, analyzing correct photos are with correct case, making sure not to confuse details of one case with another. Analyze errors in written format on the rare occasion a mistake is made.
6. To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement & Innovation and Relationship
Building.

Knowledge and Skills:

Experience: One month to twelve months of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Excellent organizational and editing skills; typing skills at or above the 75th percentile in speed and 90th percentile in accuracy; highly skilled in Word, Excel, PowerPoint, Access and Outlook; shorthand a plus.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.