What are the responsibilities and job description for the Help Desk Analyst position at Eleven Recruiting?
About Eleven Recruiting
We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.
Our client, a global investment firm, is seeking a Help Desk Analyst to join their team in New York, NY!
Responsibilities:
- Assist in Move, Add and Changes.
- Build, deploy and maintain end-user devices.
- Track, prioritize, document and resolve end-user incident tickets.
- Develop and document process and procedural enhancements.
- Manage, maintain, and audit hardware and software inventory.
- Maintain a high level of responsiveness, communication, and professionalism.
- Evaluate and solve advanced technical issues.
- Provide technical guidance and training to end-users.
- Maintain and support a O365, VDI and mobile environment.
Required Qualifications:
- Bachelor’s degree required.
- Ideal candidate should have 1 to 3 years of professional experience.
- Windows 11 Enterprise operating system and Microsoft Office 365 Suite of applications.
- Network fundamentals (connections, components, protocols).
- Active Directory (structure, policies, management).
- Experience with Local and Remote user assistance.
- Intune Mobile Device Management.
- Proficient with Laptops, and physical desktops.
- Experience using AI tool to assist in end user problem analysis support. Including Copilot, ChatGPT and Claude.AI.
- Experience supporting users in a fast-paced environment with white glove service in person and over the phone.
- Quick learner with strong troubleshooting skills and the ability to work independently.
- Participation in an on-call rotation.
Preferred Qualifications:
- VOIP systems management.
- Enterprise level video conferencing systems.
- Patch management and software deployment.
- Python or PowerShell Scripting.
- Understanding of Internet and network security.
- ITIL Process flow and Incident management.
Salary: $60,000 - $95,000
Salary : $60,000 - $95,000