Server Assistant - Carson Kitchen (Tipped Position)

JOB DESCRIPTION

Job Title         :           Busser / Service Assistant

Department   :           Operations

Reports to      :           General Manager, Asst. General Manager, Operations Manager,

Floor Manager

Supervises      :           N/A

Works with    :           All other positions in the company

Overview

Exceed expectations by meeting and anticipating the wishes and needs of the guests and complies with EHG standards & procedures to exceed both guests’ and employees’ expectations. Assist and support other parts of 

EHG operation. 

In Brief: 

• Table set-up and maintenance
• Food running
• Drinks running
• Top up of water and iced tea
• Replenish side stations
• Perform basic cleaning task – polishing chinaware’s, glasses and cutleries
• Assist with special events as needed – food runners / pass around canapés
• Remove dishes and glasses from tables or side stations, return to the kitchen for cleaning
• Stand for long hours
• Carry, lift and move furniture’s when required
• Work closely with the restaurant team members to create pleasant dining experience
• Contribute to team effort by accomplishing related results as needed
• Communicate with server when a guest requests something needed if necessary
• Inform Manager on Duty if any issues with a guest arises
• Help Host seat if necessary
• Responsible for knowing food and drink menu to better assist guests
• A busser serves patrons by setting tables; placing and replacing silverware; keeping beverage glasses full; adhering to sanitation and safety policies; clearing and cleaning tables, chairs, and environment.
• Prepares venue for patrons by cleaning and clothing tables; setting decorations, condiments, candles, napkins, service plates, and utensils.
• Protects establishment and patrons by adhering to sanitation and safety policies.
• Maintains menu presentation by keeping menus clean; replacing damaged or soiled pages; cleaning chalkboards; lettering specials on chalkboards.
• Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
• Supports wait staff by setting-up and replenishing condiment stands, trash containers liners, and bus stations.
• Closes dining facility by cleaning chairs and tables; sweeping and/or vacuuming floors; removing trash and recyclables from the facility.
• Updates job knowledge by participating in staff training opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Busser Skills and Qualifications:
• Listening, Presentation Skills, Verbal Communication, Customer Focus, Customer Service, Teamwork, People Skills, Action Oriented, Productivity, Energy Level, Client Relationships

JOB REQUIREMENTS:

• No previous restaurant experience required.
• Good communication skills to internal and external customers.
• MUST BE on the feet for most of the working hours
• Be able to communicate clearly and effectively in the predominant language(s) of our guests.
• Must have exceptional grooming habits.