What are the responsibilities and job description for the Project Sales Coordinator position at Elevator Services Group?
JOB DESCRIPTION
Project Sales Coordinator - North America
Department: Sales
Reports to: Business Development Consultant
Location: Largo, Florida (Hybrid-Remote)
JOB PURPOSE
We are seeking a highly organized and detail-oriented Project Sales Coordinator to join our Access stairlift business located in Pinellas Park/Largo, Florida area. In this role, you will be responsible for managing sales orders from start to finish, ensuring smooth processing and excellent customer service throughout the sales order lifecycle. This position is ideal for someone with exceptional communication skills, strong organizational abilities, a proactive approach to problem-solving, and a passion for delivering outstanding customer experiences.
PRINCIPAL ACCOUNTABILITIES
- Actively live and instill our company values: customer centric, appreciation, integrity, reliability, respect, responsibility.
- Follow health, safety and environmental guidelines and procedures in respect of personal and department activities.
- Manage and process new sales orders from order placement to final delivery, ensuring all details are captured and submitted accurately and promptly.
- Proactively check dealer-submitted order forms and surveys for accuracy, addressing any issues promptly via calls or emails and informing the BDMs if further dealer training is required.
- Submit orders to the factory, review manufacturing drawings, and verify pricing before sharing with customers.
- Carry out detailed final checks of orders prior to approving for production to ensure accurate and suitable solutions for the customers.
- Check account balances and credits to determine if goods can be released or if additional payments are required and inform customers accordingly.
- Ensure the customer is consistently informed throughout the order cycle, both proactively and reactively.
- Serve as the main point of contact for customers throughout the sales process, responding to inquiries, providing updates on order status, and addressing any concerns or issues over telephone and emails.
- Collaborate closely with the sales team, other departments and suppliers to ensure seamless execution of orders, managing timelines and expectations for both internal teams and customers.
- Monitor stock inventory level and liaise with the logistics department to ensure stock levels are replenished in a timely manner
- Montor storage levels of released goods and liaise with the logistics department to ensure everything is delivered and invoiced in a timely manner.
- Liaise with the Aftersales Team to resolve aftersales issues to produce remakes as required.
- Provide outstanding customer service by ensuring all client needs are met and going the extra mile to enhance the customer experience.
- Gather and communicate customer feedback to the BDC and Customer Care team to ensure complaints are addressed and follow-up on improvements.
- Support the Business Development consultant with any reasonable requests.
SCOPE
- Key role to collaborate with all site personnel, including line managers, production teams, suppliers and customers.
- Key role to ensure excellence in customer service.
SPECIAL FACTORS
This is a hybrid working role -- 3 days office based and 2 days working from home.
PERSON SPECIFICATION
QUALIFICATIONS / KNOWLEDGE / EXPERIENCE
- Demonstrable experience of sales order processing (Essential)
- Demonstrable experience of handling telephone calls preferably within a service organization or help desk role (Essential)
- Customer service experience (Essential)
- Qualification at A Level or Equivalent (Essential)
PERSONAL SKILLS AND KEY COMPETENCIES
- Excellent written and verbal communication and interpersonal skills (Essential)
- Strong organizational skills with the ability to manage multiple tasks effectively (Essential)
- The ability to use judgement, problem solving skills and initiative to provide information and support and to recognize where issues may need to be referred onwards to be addressed by the Sales Office Manager (Essential)
- Proficiency in Microsoft systems including MS Outlook, Word, Excel and experience in data processing/admin systems (Essential)
- Problem-solving skills and a proactive approach to handling challenges (Essential)
COMPANY CORE VALUES
Join a growing business in the mobility sector, where you can engage in meaningful work that directly improves customers' lives, all within a flexible and supportive work environment.