• Demonstrate leadership in day-to-day management of the Service Department under their direction.
• Coach, mentor, and communicate job expectations to service department team members.
• Maintain technical and product knowledge on all equipment within area of responsibility.
• Effectively utilize Computerized Maintenance Management System (CMMS) to manage all facets of Service operations
• Responsible for generating reports, analyzing the data, and driving corrective actions
• Accountable for system data quality related to Service operations
• Review and approve the weekly timesheets for employees.
• Respond and follow up with employee issues and/or concerns.
• Review and approve all applicable repair estimates
• Completing employee annual reviews
• Ensure that appropriate communications take place throughout the Service team by leading regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
• Foster an engaged work environment within the company, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Adhere to all company policies, procedures, rules, and regulations in written or verbal form.
• Proactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill set.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Position Requirements

• A minimum 5 years managing a large (2000 assets) heavy construction equipment service department is required
• Extremely proficient in Microsoft suite in word processing, spreadsheets, and database applications
• Must be fluent in speaking, reading, and writing in English
• Ability to generate reports, analyze data, and take the necessary course of action
• Effective in prioritizing, scheduling, and expediting repairs of a heavy equipment fleet
• Extensive experience working with Caterpillar, Komatsu, Volvo, & John Deere equipment dealerships
• People-oriented with the ability to build long-term business relationships
• Exceptional customer service, communication, and organizational skills are required
• A high school diploma or its equivalent is required