What are the responsibilities and job description for the Fleet Service Manager position at Elevator Services Group?
Application Instructions
We are a professional third-party recruiting firm. We are recruiting qualified candidates for our client in the construction industry and who have been consistently ranked among the Top 100 Private Companies in the Tampa Bay area.
This position is a direct placement position with a range of benefits, including but not limited to: Medical, Vision, and Dental insurance, Short-Term Disability, Voluntary Life insurance, Paid Time Off (PTO), Referral Program, Employee Assistance Program, Company-provided Life insurance, and a 401(k)-retirement plan.
Position Description
The Fleet Service Manager is responsible for managing all functions within the Fleet Service team, while maintaining compliance with all established work processes. This role will communicate extensively with both internal stakeholders and equipment dealers to drive the reduction of repair times and increase equipment availability. This is a heavy volume & fast paced role within a high-performance equipment management organization.
Responsibilities:
- Demonstrate leadership in day-to-day management of the Service Department under their direction.
- Coach, mentor, and communicate job expectations to service department team members.
- Maintain technical and product knowledge on all equipment within area of responsibility.
- Effectively utilize Computerized Maintenance Management System (CMMS) to manage all facets of Service operations
- Responsible for generating reports, analyzing the data, and driving corrective actions
- Accountable for system data quality related to Service operations
- Review and approve the weekly timesheets for employees.
- Respond and follow up with employee issues and/or concerns.
- Review and approve all applicable repair estimates
- Completing employee annual reviews
- Ensure that appropriate communications take place throughout the Service team by leading regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
- Foster an engaged work environment within the company, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Adhere to all company policies, procedures, rules, and regulations in written or verbal form.
- Proactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill set.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
Position Requirements
- A minimum 5 years managing a large (2000 assets) heavy construction equipment service department is required
- Extremely proficient in Microsoft suite in word processing, spreadsheets, and database applications
- Must be fluent in speaking, reading, and writing in English
- Ability to generate reports, analyze data, and take the necessary course of action
- Effective in prioritizing, scheduling, and expediting repairs of a heavy equipment fleet
- Extensive experience working with Caterpillar, Komatsu, Volvo, & John Deere equipment dealerships
- People-oriented with the ability to build long-term business relationships
- Exceptional customer service, communication, and organizational skills are required
- A high school diploma or its equivalent is required