Guest Services & Housekeeping Manager - Boutique Hotel | Downtown Asheville

ELEVATION LOFTS HOTEL

Guest Services & Housekeeping Manager

Job Type: Full-Time, Hybrid Role

ABOUT US

Elevation Lofts Hotel is a premier small boutique, apartment-style hotel in the heart of downtown Asheville. Our six loft suites offer guests the privacy, space, and comfort of a residence with the polish and personal attention of a luxury hotel — full chef's kitchens, original artwork, and a walkable location just steps from the city's best restaurants, galleries, and shops. We attract guests who want more than a standard hotel room: families, small groups, wedding parties, and travelers looking for an elevated, home-like stay.

JOB OVERVIEW

Elevation Lofts Hotel is looking for a dependable, detail-oriented Guest Services & Housekeeping Manager to join our small, hands-on team. This is a true hybrid leadership role, combining hands-on housekeeping with guest services, communication, and day-to-day hotel operations. This position will be based in our recently renovated, historic building.

A central part of the position is making sure every loft is impeccably prepared and maintained. You’ll lead housekeeping priorities, conduct inspections, manage laundry and supplies, and ensure the property is consistently guest-ready. You’ll also personally clean and deep-clean lofts each week, working alongside the housekeeping team and setting the standard through your own attention to detail.

On the Guest Services side, you’ll communicate with guests before and during their stay, assist with questions and requests, coordinate solutions when issues arise, and help ensure each stay feels seamless and personal. You’ll work closely with the General Manager and take ownership of Guest Services and key daily operations when the GM is away.

This is a position for someone who genuinely enjoys being involved. At Elevation Lofts, there is no typical day—you may be preparing a loft to our standards in the morning, responding to a guest request, inspecting a unit, organizing laundry, or coordinating a maintenance issue later that afternoon. This is not a remote or work-from-home position. On-site, in-person work is required to manage and inspect building maintenance and unit cleaning, to greet and engage with guests, and to manage operations.

The ideal candidate is proactive, personable, organized, hands-on, and naturally attentive to details. You take pride in a beautifully maintained property, enjoy creating a great guest experience, and are comfortable wearing many hats in a small, design-forward boutique hotel.

KEY RESPONSIBILITIES

Housekeeping & Property Standards

• Clean and maintain loft suites to a luxury standard, including kitchens, bathrooms, and living areas
• Restock guest amenities and supplies, and report maintenance issues promptly
• Manage housekeeping inventory and coordinate with vendors and maintenance as needed
• Ensure every suite meets Elevation Lofts Hotel standards before guest arrival

Guest Services & Daily Operations

• Support the General Manager with check-in and check-out communications — sending door codes, arrival instructions, and other guest correspondence by email, text or PMS
• Respond promptly and professionally to guest needs, requests, and concerns, in person and by phone, text, and email
• Monitor reservations, occupancy, and guest preferences to support a seamless, personalized stay
• Help implement the boutique touches and personalized service that set Elevation Lofts Hotel apart
• Support light budgeting, inventory, and cost-control tasks as needed
• Provide on-call emergency response as needed for building or hotel guest needs (thankfully these calls are infrequent).

Manager-on-Duty Coverage

• Serve as the point of contact for guest services and remote check-ins
• Keep day-to-day operations running smoothly during coverage shifts
• Handle guest needs and minor operational issues independently, coordinating on-site visits when a guest needs in-person help
• Escalate urgent issues to the General Manager promptly and clearly
• Help train and support any additional housekeeping staff to maintain consistent standards

QUALIFICATIONS

• 2 years of experience in hospitality, housekeeping, or guest services (boutique or extended-stay property a plus)
• Comfortable working independently and moving between hands-on and guest-facing tasks
• Strong organizational skills and genuine attention to detail
• Warm, professional demeanor with the ability to stay calm under pressure
• Familiarity with property management or reservation software (Cloudbeds), or willingness to learn
• Comfortable managing guest communication in person and remotely - phone, text, email
• Flexible availability, including some evenings, weekends, and holidays
• Prior supervisory experience is a plus, but not required

WHAT WE OFFER

• Competitive salary plus performance bonuses
• Two weeks’ paid time off
• Opportunities for professional growth
• Employee discounts
• The chance to help shape a distinctive, one-of-a-kind hospitality experience

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Application Question(s):

• What interests you about this position and working at Elevation Lofts Hotel?

Experience:

• Hotel management: 1 year (Preferred)

Work Location: In person

Salary : $40,000 - $50,000