What are the responsibilities and job description for the Elevator Industry Service Manager position at Elevated?
Service Manager
Elevated, the fastest-growing independent elevator services provider in the nation, is proudly powered by APi Group, a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states, bringing together the industry’s best technicians to deliver exceptional service backed by APi Group's world-class corporate infrastructure. With over 500 locations globally, APi Group reinforces Elevated’s local operations, ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.
Both Elevated and APi Group share a commitment to creating a people-first culture that focuses on leadership development and professional growth. APi Group’s purpose, We Build Great Leaders, drives both companies to empower employees at all levels. Whether at the local level or within the broader APi network, our teams are guided by a distinct leadership culture that fosters collaboration, innovation, and excellence. Together, we are redefining elevator services with entrepreneurial spirit, superior service, and a shared vision of becoming the global standard of excellence.
Job Summary
The Service Supervisor is responsible for the daily activities of maintenance and repair operations. The Service Supervisor will assist in estimating jobs, allocating manpower and improving the profitability of maintenance and repair jobs.
Responsibilities and Duties
- Supervises and directs Service Technicians' training, and communicates company policies, procedures and objectives
- Administers company safety program, including performing safety audits when necessary and stressing the importance of safety to all employees
- Visits job sites and performs quality audits to ensure route work is completed efficiently and in a cost-effective manner
- Identifies issues that could potentially affect the overall reliability of customer’s equipment
- Uses Company financial reporting to review route management and callbacks
- Makes necessary changes to improved profitability
- Provides technical input to sales staff on the scope of work and materials needed to bid repair work, which includes calculating labor and material costs
- Enforces Cancellation Reduction Program
- Works with branch manager to address customer’s needs
- Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements
- Maintains strong familiarity of industry products by reviewing equipment updates and supplier goods
- Administers parts program for contract service and repair to meet budget expectations and customer satisfaction
- Manages the elevator repair process and ensures repairs are completed in an efficient and cost-effective manner
- Other duties assigned by Branch Manager
Qualifications and Skills
- Thorough knowledge of the elevator industry and general management methods within the elevator industry
- Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
- Ability to define problems collect data, establish facts and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
Benefits and Perks
- Top Pay in the industry
- Low health insurance cost for dependent and family coverage
- 401(k) match towards your retirement account
- Performance Incentive Based Pay
Elevated is an Equal Opportunity Employer. We value diversity and encourage applicants of all backgrounds regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
