Program Manager / Qualified Professional

Program Manager / Qualified Professional (QP) Job Summary

The Program Manager / Qualified Professional (QP) is responsible for overseeing daily operations and ensuring the delivery of high-quality care in a therapeutic group home setting for youth and adolescents with mental health needs. This role involves supervising staff, managing Person-Centered Plans (PCPs), interacting with families, coordinating healthcare providers and schools, and maintaining compliance with state regulations and agency policies.

Key Responsibilities

• Manage and coordinate all operations of the home.
• Develop and monitor Person-Centered Plans for residents.
• Establish and implement clinical supervision plans for Direct Care Staff and provide oversight, guidance, and direction to ensure quality delivery of care.
• Provide leadership and supervision to direct care staff.
• Ensure a safe, structured, and supportive environment for residents.
• Coordinate resident care, including medical appointments and therapeutic interventions.
• Maintain compliance with licensing standards and documentation requirements.

Qualifications

• Minimum 2 years of experience working with youth with mental health and/or intellectual or developmental disabilities.
• Proven experience in operations management in a group home, day program, or other person-centered services setting.
• Prior Qualified Professional (QP) experience in an IDD or Mental Health facility or group home is required.
• Strong group home management or house manager skills with a track record of successful performance.
• Strong communication skills and ability to collaborate with diverse groups of people.
• Must successfully pass a Criminal Background Check (fingerprints required for individuals who have resided in North Carolina less than 5 years).
• Minimum of a Bachelor's degree in a human services field; advanced degree preferred.

Duties

• Provide direct support to youth in home and community environments when necessary.
• Supervise Direct Support Professional (DSP) staff and maintain staff scheduling.
• Collaborate with families and professionals to develop Person-Centered Plans.
• Participate in treatment team meetings.
• Review all progress notes for accuracy and compliance and complete a monthly summary note for each resident.
• Manage the home’s operational needs including groceries, maintenance, and supplies.
• Ensure medication administration is completed properly and documented according to required protocols.
• Oversee meal planning and preparation while promoting healthy eating habits.
• Implement behavior management strategies that promote positive development.
• Maintain clean, safe, and organized environments.
• Facilitate recreational and educational activities that support social skills and personal growth.
• Monitor youth well-being and report concerns appropriately.
• Rotate on-call responsibilities and work direct care shifts as a working supervisor when necessary.

Additional Responsibilities

• Complete intakes, admissions, and discharge planning.
• Develop and update Person-Centered Plans (PCPs).
• Evaluate goal progress and complete required monthly documentation.
• Participate in treatment team meetings with families, guardians, and service providers.
• Ensure compliance with North Carolina DHSR regulations and LME/MCO requirements.
• Prepare for and participate in DHSR surveys, inspections, and program reviews.
• Report incidents according to state guidelines.
• Provide required clinical supervision and staff training.
• Support community outreach and program development.

Minimum Qualifications

• Must be at least 21 years of age.
• Must meet North Carolina Qualified Professional (QP) requirements:

- Master’s degree in a related human services field plus 1 year of post‑graduate experience, OR

- Bachelor’s degree in a related human services field plus 2 years of post‑graduate experience, OR

- Bachelor’s degree in a non-related field plus 4 years of post‑graduate experience.

• Minimum of 2 years experience in mental health or developmental disabilities services.
• Prior supervisory or administrative experience required.
• Strong documentation, organization, and communication skills.
• Working knowledge of DHSR regulations and group home operations.

Work Schedule

Job Type: Contract

Starting Pay: $18.00 per hour

Expected Hours: Minimum 25 hours per week

Benefits

• Flexible schedule
• Mileage reimbursement

Schedule

• Day shift
• Monday through Friday
• Nights or overnight shifts as needed
• Weekends as needed

Requirements

• Must have a valid driver's license.
• Must have reliable transportation with valid insurance.

How to Apply

Send your resume via email to elevatedhopeservices@gmail.com.

Qualified candidates will be contacted for an interview.

Only applicants who meet North Carolina Qualified Professional requirements will be considered.

Pay: From $18.00 per hour

Work Location: In person

Salary : $18