Contract Administrator

Elevated, the fastest-growing independent elevator services provider in the nation, is proudly powered by APi Group, a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states, bringing together the industry’s best technicians to deliver exceptional service backed by APi Group's world-class corporate infrastructure. With over 500 locations globally, APi Group reinforces Elevated’s local operations, ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.

Both Elevated and APi Group share a commitment to creating a people-first culture that focuses on leadership development and professional growth. APi Group’s purpose, We Build Great Leaders, drives both companies to empower employees at all levels. Whether at the local level or within the broader APi network, our teams are guided by a distinct leadership culture that fosters collaboration, innovation, and excellence. Together, we are redefining elevator services with entrepreneurial spirit, superior service, and a shared vision of becoming the global standard of excellence.

Responsibilities & Duties

• Providing support for our Maintenance business which is a $60 million revenue area.
• Working with our sales and field support staff to adjust the contract language as needed to ensure an accurate contract with our customers.
• Processing new customer contracts into our ERP system
• Processing changes to contracts – customers put on hold for other activities, cancellations, additions or subtractions of buildings or units to the contract.
• Ensure that all the required paperwork is submitted and processed in accordance with the terms and conditions of the contract
• Uses high degree of verbal and written communication skills to initiate and receive calls from internal & external partners pertaining to disputable contract language or items
• Coordinate with Field Operations to establish working relationship around missing documents submitted for a new customer contract to be set up
• Performs other related duties as assigned
  
  

Qualifications & Skills

• 3 – 5 Yrs. experience in Contract Administration
• 2 Yrs. of providing “Excellent” Customer Care Support
• Organized & proficient time management
• Able to multi-task between responsibilities
• Adaptable to fast pace working environment
• Well-spoken & professional demeanor over the phone and in person
• Must be confident utilizing Microsoft Office
  
  

Requirements

• Strong research skills to analyze contracts for discrepancies
• Exceptional verbal and written communication skills
• Strong interpersonal skills as daily interaction will be with all levels of personnel
  
  

Education

• A college degree is not required, but preferred with 2 years of work experience in Contract Administration
• If no degree requires 5 years in a dynamic, high volume, fast paced commercial contract department which has strong emphasis on having a strong work ethics which includes precise accuracy.
  
  

Elevated is an Equal Opportunity Employer. We value diversity and encourage applicants of all backgrounds regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.