Dental Schedule and Referral Coordinator

• Live, work, and play in 'Colorado's Playground'! Summit County offers four world-class ski resorts, with Vail Resort just 45 minutes away. With rivers, lakes, hiking, and mountain biking trails, it's a paradise for outdoor enthusiasts. Year-round activities include skiing, snowboarding, cross-country skiing, snowshoeing, snowmobiling, hiking, mountain biking, rafting, fishing, and boating. Music, art, cultural, and social events are plentiful. The communities include Frisco, Breckenridge, Dillon, and Silverthorne, with ski resorts like Breckenridge, Copper Mountain, Keystone, and Arapahoe Basin. This is your dream job location!
• Mission-Driven Work: Be part of a nationally recognized Federally Qualified Health Center (FQHC) providing integrated medical, dental, and behavioral health services in a collaborative team-based model of care.
• Work-Life Balance: Enjoy a flexible schedule supporting professional growth and outdoor adventure.
• Competitive compensation: Attractive salary, benefits, and bonus potential.
• Sign-on Bonus: Available for all entry-level positions and select professional roles, subject to eligibility.
• Loan Repayment Opportunities: We offer loan repayment assistance for qualifying candidates.
• Growth Opportunities: We're committed to helping you grow professionally through continued education and development.
• Comprehensive Benefits:
  • Insured group health, dental, and vision plans.
  • 401 (k) retirement plan with employer match.
  • Employer-paid life, AD&D, and long-term disability plans.
  • Paid Time Off (PTO), paid holidays, one floating holiday, and sick pay.
  • Free access to confidential resources through an Employee Assistance Program (EAP).
  • Additional voluntary benefits include accident insurance, critical illness insurance, short-term disability insurance, and group pet insurance.
  • Lifestyle Spending Account for full-time employees.
  • Fringe benefits like a shared ski medallion, a discounted Rec Center membership, and more.

• Ensures that the Dentrix schedule is accurate regarding patient demographics, appointment type, provider, insurance eligibility, and payor source, billing, payments, and payment plans.
• Utilizes Dentrix Continuing Care and Unscheduled Treatment plans to ensure that all available appointments are full.
• Is responsible for the scheduling at SBHC sites, including Screening, Fluoride, and Sealants weeks.
• Responsible for the initiation and tracking of the Dental patient referrals externally and internally. Referrals for all follow-up-related referral reports. Maintains the status of initiated, pending, and closed referrals.
• Build relationships with patients, insurance companies, hospitals, physician practices, ancillary departments, and internal visiting/volunteering specialists.

• Grants are a vital part of ECH revenues and directly or indirectly support all positions. This role may have responsibilities that are closely associated with grant deliverables. Grants and grant responsibilities may change over time.
• Complete all required training as designated by HR and the position supervisor, including the Dental PSR Training Program.
• Oversight of projects and tasks as assigned by the Dental Service Line Director and/or the COO.
• Adhere to all organization policies and those outlined in the ECH Employee Handbook.
• Comply with all ECH Vaccine Mandates.
• Willingness to travel and work at other ECH locations as determined by the supervisor.
• Comply with all applicable Credentialing and Privileging requirements in a timely manner.
• Embrace the ECH Mission and Vision and agree to work within the ECH Guiding Principles and the principles set by the position supervisor.
• Must participate in quality assurance/ improvement activities when applicable.
• Responsible for working at the front desk as a PSR whenever determined by the supervisor, as well as during times that the schools are on break, covering staff PTO, etc.

Qualifications:

To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

Must-Haves to be successful:

• High competency in digital systems, including Microsoft Office Suite.
• Strong attention to detail, financial acumen, organizational skills, and effective time management.
• Experience with business office functions, including cash management and billing.
• Previous non-profit, indigent, and/or volunteer experience is desirable.

Nice to Have:

• Bachelor's Degree or equivalent preferred.
• Minimum of one (1) year of experience in a medical or dental–related field preferred.
• Knowledge of medical and dental terminology is desirable.
• Experience with business office functions, including cash management and billing, preferred.
• Experience working in non-profit, safety-net, or volunteer-based environments is desirable.
• The Ability to read, write, and speak Spanish clearly is preferred.

Work Environment:

The work environment is in a healthcare setting, can be fast-paced, and involves communication with patients and medical personnel. This role is highly clerical. Requires the Ability to work autonomously and stay on task. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those required to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Below are the minimal knowledge/physical requirements of this position.