What are the responsibilities and job description for the Administrative Assistant position at Elevated Cleaning Solutions?
Work with a team that takes care of its employees, contractors and clients!
We are a people-focused cleaning service company that completes and manages all booking online and through our mobile app. We are looking for energetic, self motivated office assistant to join our team. We believe that we are only as good as our employees and our cleaners!
Work Locations and Hours:
This posting is for an office assistant to join our Edmond office. Scheduled hours are Monday through Friday, 9:00 am to 3 p.m. with the potential to move to full time.
Job Description:
Manages Daily Operations
- Serve as the main point of contact for potential clients, current clients, and cleaning technicians
- Manage cleaners’ availability for scheduling and keeps the information updated in Launch 27. Oversee the cleaners’ daily schedule and ensure their arrivals to client homes and approves their hours at completion of each cleaning service.
- Handles any scheduling conflicts through the cleaners’ change in availability or the clients’ requested change and he/she contacts both parties for rescheduling.
- Field inbound calls from clients, quote the different cleaning services, schedules cleanings, and manages the cleaners’ and clients’ schedule.
- Make outbound calls to all inquiries via Home Advisor, Google, Angi’s, Facebook, etc. and provide job estimates to potential clients. The Administrative Assistant will oversee the business email account and respond to all potential and current client questions, concerns, feedback, etc.
- Provide a daily report via email to the Office Manager on cleaner performance and customer feedback/satisfaction along with any questions or concerns to be addressed.
- Assist the OM in the hiring and onboarding of all staff personnel and cleaning technicians. Manage and review job applications and narrow the search to the top candidates to be presented to the Office Manager for phone interviews.
Employment Benefits:
- Starting hourly rate is $15.00/hour. Performance bonus opportunities. Cell phone stipend.
Employment Requirements:
- Customer service experience preferred
- Phone experience preferred
- Friendly & engaging personality
- Great attention to detail and able to multi-task
- Punctuality and dependability is a MUST
- Familiar with desktop and mobile applications
- Comfortable and confident on the phone
- Applicant must have reliable transportation
- Position requires a smart phone with a data plan to utilize our scheduling app.
- You’ll need to read and speak English fluently and be able to engage with our customers in a courteous & friendly manner.
- If selected, you’ll need to provide proof of identification and right to work in the United States.
About the Company
Elevated Cleaning Solutions is the OKC area's most reliable and thorough housekeeping & cleaning service. We service Oklahoma City and all surrounding suburbs, including Edmond, Arcadia, Deer Creek, Piedmont, Moore, Yukon, and others. Our goal is to provide a service that values our customers, our employees, and takes professional house cleaning to the next level. We believe in getting it right the first time but will always go back to make sure our customers are 100% satisfied. We believe taking care of our employees is the first step in a successful business. Elevated Cleaning Solutions creates a healthy, positive, encouraging work environment that wants to get the most out of its employees and see them thrive in their professional and personal lives.
Job Types: Part Time
Pay: $15.00-$20.00 per hour
Job Type: Part-time
Pay: $15.00 - $20.00 per hour
Expected hours: 25.0 – 35.0 per week
Application Question(s):
- Will you undergo a background check?
- Must be able to start work by 9am.
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
Work Location: In person
Salary : $15 - $20