What are the responsibilities and job description for the Account Executive, Ticket Sales UCLA Athletics position at Elevate?
About Elevate:
Elevate is an award-winning global sports and entertainment agency founded in 2018 and the chosen growth partner for the world’s leading brands, properties, and experience-driven businesses. Through one integrated model, Elevate serves as the trusted advisor for more than 1,000 clients, helping them solve complex challenges and drive business wins.
What began in sports has evolved into a platform now serving clients across culture, attractions, culinary, and hotels. Today, Elevate brings operational expertise, data-driven intelligence, and world-class creativity together under one roof.
Elevate’s more than 750 employees sit across 14 offices around the world, from North America to Europe to Asia, and speak and write in 17 different languages. For more information, visit us at www.oneelevate.com.
Role Overview
Elevate is an award-winning global sports and entertainment agency founded in 2018 and the chosen growth partner for the world’s leading brands, properties, and experience-driven businesses. Through one integrated model, Elevate serves as the trusted advisor for more than 1,000 clients, helping them solve complex challenges and drive business wins.
What began in sports has evolved into a platform now serving clients across culture, attractions, culinary, and hotels. Today, Elevate brings operational expertise, data-driven intelligence, and world-class creativity together under one roof.
Elevate’s more than 750 employees sit across 14 offices around the world, from North America to Europe to Asia, and speak and write in 17 different languages. For more information, visit us at www.oneelevate.com.
Role Overview
This Account Executive serves a critical role for the Elevate team at UCLA, responsible for generating revenue through the sale of season tickets, premium seating, group tickets, and other ticket products to individuals, businesses, and organizations throughout the greater Los Angeles and Southern California markets. The Account Executive will join a groundbreaking collaboration between two powerhouse brands in UCLA Athletics and Elevate. This role offers an outstanding opportunity to make an immediate impact, contribute to a high-profile collegiate athletics property, and build a strong foundation for a successful career in sports sales.
Responsibilities
The Account Executive position will be responsible for driving UCLA Athletics’ ticket sales revenue through the combination of new business sales and account retention.
- Sell season ticket plans, multi-game packages, and group tickets for select UCLA Athletics programs, including football, men’s and women’s basketball, gymnastics, baseball, softball, men’s and women’s volleyball, men’s and women’s soccer, and men’s water polo.
- Achieve a minimum number of pre-determined touchpoints each day from lead lists provided, and generate own leads through referrals, networking, and social selling.
- Prospect new business through outbound phone calls, delivering virtual presentations and executing in-person, face to face meetings, as necessary.
- Effectively upsell incoming sales calls for opportunities to sell season ticket plans.
- Meet or exceed assigned ticket sales and/or retention goals.
- Contribute positively to a competitive sales team culture and participate in sales team meetings and training sessions
- Work events as assigned to support ticket sales efforts and promotional initiatives
- Be attentive and respond to all Season Ticket Member and customer requests, concerns, and inquiries.
- Effectively qualify and service incoming calls and/or in person meetings to customer satisfaction.
- Identify opportunities for up-sells, add-ons, and referral business from clients to maximize revenue.
- Participate in the planning and implementation of existing Season Ticket Member and general fan events.
- Provide knowledge and assist members with managing their accounts online.
- Assist in game day duties, including but not limited to, hosting member events and servicing ticket member needs.
- Any other duties assigned by Management
Qualifications
The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, the ideal candidate will be able to perform each essential duty or possess the skills necessary to learn and implement them. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience
- Bachelor’s degree, or equivalent experience required
- Minimum 1-2 years of sales experience, preferred within ticketing
- Familiarity with CRM systems & processes
- Relevant understanding of NCAA and Big Ten Conference bylaws is a plus
- Proficient in Microsoft Office applications
- Knowledge/Skills/Abilities
- Must be coachable and possess a growth mindset in a fast-paced environment and changing landscape
- Ideal candidate will be self-motivated, team, and career oriented.
- Must have ability to maintain professional behavior and appearance at all times
- Must have a strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills.
- Must be able to work independently and multi-task.
- Must possess strong communication skills; be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills.
- Able to learn and be multi-dimensional based on where the needs are.
- Goal oriented whether that is around driving revenue, provided service or helping daily operations.
- Be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruptions.
- Capable of maintaining discretion and confidentiality with sensitive information as needed
Working Conditions
- Working Environment
- The incumbent primarily works on-site at UCLA, however is expected to attend additional athletic event(s) and/or department events as scheduled throughout the year.
- Physical Demands
- This position requires the ability to lift up to 20 pounds
- Travel Requirements
- This position may require a limited amount of travel on rare occasions
- This position may require a limited amount of travel on rare occasions
Position & Benefit Details:
- Anticipated Salary $52,000 Commission/ Bonus structure
- Full Time, Non- Exempt
- Medical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance FSA, HSA, and more
- 401k Employer Match after meeting eligibility requirements
- 14 Paid Holidays
- Unlimited PTO
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in Los Angeles, CA. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at HR@oneelevate.com
This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at HR@oneelevate.com
We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.
Salary : $52