What are the responsibilities and job description for the Eye on Broad-Front Desk position at Elevate Eye Care?
We are seeking a friendly and organized Optometry Clinic Receptionist to join our team and be the welcoming face of our clinic. As the first point of contact for our patients, you will play a crucial role in creating a positive and efficient experience. Teamwork is at the heart of our clinic's success, and we are looking for a receptionist who can contribute to our collaborative and patient-focused environment.
Responsibilities:
Patient Scheduling, Registration and Service:
- Greet patients, by phone and in person, warmly and create a welcoming atmosphere in the clinic.
- Provide exceptional customer service by answering inquiries, scheduling and reminding of patient appointments, and addressing patient concerns with empathy and professionalism.
- Coordinate and manage the appointment schedule for optometrists and other clinic staff.
- Collect and verify insurance coverage ensuring the collection and storage of all proper patient billing information.
- Collect and verify patient information, insurance details, and medical history along with providing the necessary education on the necessary forms and documents needed for their visit.
- Provide basic information to patients about clinic procedures, policies and services
- Ensure accurate and complete entry of patient data into the clinic's electronic records system.
- Maintain a high level of professionalism and confidentiality in handling patient information.
- Assist in patient product ordering and dispensing as needed
- Uphold the clinic's standards of customer service and ethical conduct.
Administrative / Clinic Support:
- Assist with administrative tasks and operational support, including but not limited to, filing, emailing, order placement, payment and data entry.
- Collaborate with all staff members to maintain an organized and efficient clinic environment.
- Work closely with optometrists, opticians, optometric technicians, and other clinic staff to ensure seamless patient care.
- Communicate effectively to relay important information and contribute to a positive team atmosphere.
Qualifications:
- High school diploma or equivalent
- Strong customer service skills focused on communication, listening and supporting a team based environment
- Strong organizational abilities and attention to detail.
- Proficiency in using office equipment and computer systems.
- Willingness to embrace new technology and change
Elevate Eyecare is a growing network of optometry practices with team members who are passionate about delivering the best outcomes for patients.
Our vision is to be the best place to work and to deliver the ultimate patient experience to an ever-increasing number of people.
This is achieved through our four core values: patient first, growth-oriented, respect, and fun.
Experience local eyecare... elevated.