Dispatcher / Administrative Support

Dispatcher / Administrative Support

As a member of our dispatch and administrative support team, you will have a pivotal role in the success of Elevate.  We value our relationships with clients and staff.   This role is a point of contact for both. The successful candidate must understand the need to serve others’ needs, while maintaining communication with us to ensure we meet yours.  Elevate is a fast-growing company; cultivating open and effective communication is imperative to our success. Our ideal team member will have sincere care for humans and understand the importance of our adjusting and administrative teams; leveraging their strengths to exceed expectations.

Summary: Coordinators are responsible for triaging assignments to the appropriate adjuster / appraiser / consultant and provide administrative support to the claims department.

Administrative / Adjuster Relations

• Serves as first point of contact for clients and maintains an excellent customer service mindset.
  
• Solves issues if feasible.
  
• Escalates issues as necessary.
  
• Develops and maintains relationships with field staff including but not limited to:
  
• Participates in CAT deployments and shifts adjuster coverage as needed.
  
• Talks to the adjusters. 
  
• Celebrates their triumphs
  
• Understands when they’re struggling and finds the correct resources to provide additional guidance.
  
• Maintains availability lists, including adjusters who are temporarily ineligible for claims and the vacation calendar.
  
• Alerts management staff to claims requiring additional oversight and / or forward direction.
  
• Maintains and distributes various company-wide documentation as directed.
  
• Handles incoming claim assignments, email communications to the claims email box, and main phone line.
  
• Coordinates part time administrative staff and assists in entering new claims into the Claims Management System (FileTrac.)
  
• Maintains records through the Claims Management System (FileTrac) as assigned.
  
• Assigns claim files to field adjusters as appropriate.
  
• Maintains the Claim Management System, including adjuster qualifications and licensing and client guidelines as directed.
  

Additional Duties

• Other duties as assigned by leadership, either verbally or in writing.
  

Requirements & Qualifications

• Experience in a claim environment, specifically with Independent Adjusting.
  
• Experience in both carrier and independent adjusting roles is preferred.
  
• Experience working with a remote workforce.
  
• Experience with FileTrac, Salesforce, Xactimate, and Xactanalysis is desired.
  
• Competency with Excel.
  
• Experience working with an independent contract workforce.
  
• Demonstrated effective verbal and written communication ability.
  
• Effective customer service, organization, influence, critical thinking, conflict management, and teamwork skills.
  
• Demonstrated self-motivation with the ability to plan, organize, and complete tasks independently without close supervision.