What are the responsibilities and job description for the Customer Service Officer position at Elevare Branding?
Company Description
Elevare Branding is a forward-thinking communications and brand-development firm dedicated to helping organizations elevate their voice, expand their influence, and build meaningful connections with their audiences. Our work blends strategic storytelling, media intelligence, and brand excellence to create impactful experiences that resonate in competitive markets. We value professionalism, initiative, and the pursuit of continuous growth. As we expand our presence, we are seeking a Public Relations Assistant who is committed to supporting high-quality communication initiatives and contributing to a dynamic, collaborative environment.
Job Description
We are looking for a dedicated Customer Service Officer to join our team in New Orleans. This role plays a key part in ensuring exceptional client satisfaction by managing inquiries, supporting customer needs, and maintaining a high standard of professionalism across all interactions. The ideal candidate is someone who communicates clearly, remains composed under pressure, and thrives in a client-focused environment.
Responsibilities
Elevare Branding is a forward-thinking communications and brand-development firm dedicated to helping organizations elevate their voice, expand their influence, and build meaningful connections with their audiences. Our work blends strategic storytelling, media intelligence, and brand excellence to create impactful experiences that resonate in competitive markets. We value professionalism, initiative, and the pursuit of continuous growth. As we expand our presence, we are seeking a Public Relations Assistant who is committed to supporting high-quality communication initiatives and contributing to a dynamic, collaborative environment.
Job Description
We are looking for a dedicated Customer Service Officer to join our team in New Orleans. This role plays a key part in ensuring exceptional client satisfaction by managing inquiries, supporting customer needs, and maintaining a high standard of professionalism across all interactions. The ideal candidate is someone who communicates clearly, remains composed under pressure, and thrives in a client-focused environment.
Responsibilities
- Serve as the primary point of contact for customer inquiries and requests.
- Maintain accurate records of customer interactions and follow-up actions.
- Provide timely solutions by coordinating with internal departments.
- Assist customers with service information, processes, and issue resolution.
- Monitor service quality and identify opportunities for improvement.
- Support overall client satisfaction and retention efforts.
- Uphold the company’s standards of professionalism and customer care at all times.
- Strong verbal and written communication skills.
- Ability to multitask and manage priorities effectively.
- Professional demeanor and customer-oriented mindset.
- Strong problem-solving and organizational abilities.
- Capacity to work both independently and as part of a team.
- Commitment to maintaining confidentiality and handling sensitive information appropriately.
- Competitive salary within the range of $51,000 – $54,000.
- Opportunities for growth and career advancement within the company.
- Ongoing skill development and professional training.
- Supportive, team-oriented work environment.
- Full-time position with long-term stability.
Salary : $51,000 - $54,000