What are the responsibilities and job description for the Customer Service Officer position at Catch Vibe Voice?
Company Description
Catch Vibe Voice is a dynamic and forward-thinking company dedicated to creating meaningful connections between brands and their audiences. We specialize in clear, impactful communication strategies that elevate brand presence and strengthen engagement across multiple channels. At Catch Vibe Voice, we value creativity, precision, and collaboration, and we are committed to fostering a professional environment where ideas thrive and talent grows.
Job Description
We are seeking a Customer Service Officer to join our dynamic team in New Orleans, LA. This role is ideal for a motivated and detail-oriented professional who enjoys problem-solving and delivering high-quality service. As a Customer Service Officer, you will serve as a key point of contact for our customers, ensuring their needs are addressed efficiently and professionally.
Responsibilities
Catch Vibe Voice is a dynamic and forward-thinking company dedicated to creating meaningful connections between brands and their audiences. We specialize in clear, impactful communication strategies that elevate brand presence and strengthen engagement across multiple channels. At Catch Vibe Voice, we value creativity, precision, and collaboration, and we are committed to fostering a professional environment where ideas thrive and talent grows.
Job Description
We are seeking a Customer Service Officer to join our dynamic team in New Orleans, LA. This role is ideal for a motivated and detail-oriented professional who enjoys problem-solving and delivering high-quality service. As a Customer Service Officer, you will serve as a key point of contact for our customers, ensuring their needs are addressed efficiently and professionally.
Responsibilities
- Handle customer inquiries with professionalism and clarity
- Provide accurate information regarding services and processes
- Resolve issues promptly while maintaining a positive customer experience
- Maintain detailed and organized records of customer interactions
- Collaborate with internal teams to ensure service consistency
- Uphold company standards and communication guidelines at all times
- Strong verbal and written communication skills
- Excellent problem-solving and organizational abilities
- Ability to manage multiple tasks in a fast-paced environment
- Customer-focused mindset with attention to detail
- Proficiency with basic computer systems and office tools
- Competitive salary ($49,000 – $53,000 annually)
- Growth and advancement opportunities within the company
- Skill development and ongoing training
- Supportive and professional work environment
- Stable, full-time position with long-term potential
Salary : $49,000 - $53,000