What are the responsibilities and job description for the Retail Sales Associate / Customer Service position at Elements Massage?
Overview
Elements Massage Clayton is Hiring!
Are you great with people, confident in sales, and looking for an opportunity to grow with a supportive team?
Elements Massage Clayton is looking for a motivated, professional, and sales-driven Wellness Membership Advisor to join our team. This role is ideal for someone who enjoys building relationships, creating exceptional client experiences, and helping clients prioritize their wellness through massage and skincare services.
This is not a typical “front desk” position! We are looking for someone who is confident in sales, comfortable having conversations with clients, and motivated to help grow the business while being part of a positive, team-focused environment.
Why Work With Us?
• Make a Difference Every Day – Help create a welcoming, positive experience for clients who are investing in their health, wellness, and self-care.
• Compensation & Incentives – Competitive hourly pay starting at $14-$16/hour, plus commission and bonus opportunities.
• Benefits We Value – Employee discounts on services and products, paid time off, 401k, and health stipend for eligible employees.
• Growth Opportunities – Opportunity to grow within a locally owned and expanding business that values development and leadership.
• Positive Team Culture – Supportive, professional, and team-oriented environment where employees are appreciated, respected, and encouraged to succeed.
What We’re Looking For:
- Strong customer service and communication skills
- Previous sales, membership, scheduling, or hospitality experience preferred; spa or wellness industry a plus, but not required
- Comfortable discussing memberships, services, retail products, and promotions
- Reliable, professional, and detail-oriented
- Positive attitude with the ability to multitask
- Comfortable handling phones, scheduling, problem-solving, and client concerns
- Coachable, motivated, and goal-oriented
- Passion for helping people
- Available to work 20–30 hours per week, with availability for evenings and weekends
Your Role:
- Create a warm, welcoming experience for every client
- Schedule appointments and handle client inquiries over the phone and in person
- Promote and sell memberships and retail products to help clients enhance their wellness journey
- Meet membership and sales goals
- Process sales transactions and maintain accurate client records
- Provide excellent customer service, ensuring clients’ needs are not just met but exceeded
- Maintain a clean, organized, and professional studio environment
- Support the overall success of the studio and team
Ready to Join Our Team?
If you’re passionate about wellness, have great sales or customer-facing experience, and love providing exceptional customer service, we want to hear from you! If you're motivated to learn, grow, and become a valuable part of our team, apply today to join the Elements Massage team and be part of a company that truly cares about its clients and employees.
Legal Disclaimer
©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® design are registered trademarks owned by ETM.Salary : $14 - $16