Patient Care Representative (Scheduled PRN)

Location: Overland Park, KS 66210

Shift: Sunday, 7am-5pm

Job Description

We are seeking a dedicated and compassionate Patient Care Representative to join our team in Overland Park, KS. The ideal candidate will play a vital role in providing welcoming and exceptional service to our patients, ensuring smooth communication between patients, technologists, and coworkers, and supporting the overall patient care experience.

Position Requirements

• High School graduate or equivalent
• Proficient typing and PC skills
  
  
  

Key Responsibilities

• Uphold the positive reputation of our medical office by greeting and assisting both patients and visitors in a friendly, welcoming and compassionate manner.
• Answer patient inquiries and provide accurate information regarding appointments, services, and policies.
• Answer multi-line phone in a timely manner.
• Respond to emails that arrive using our general office email address.
• Conduct patient interviews to ensure all required paperwork is complete and accurate.
• Utilize MedInformatix software to schedule new and follow-up appointments for our patients.
• Verify that insurance information is complete and accurate.
• Register new patients and update necessary records.
• Interact with referral sources to provide information regarding patient care.
• Process patient payments in office.
• Communicate effectively with patients, supervisors, and coworkers to resolve issues and ensure patient satisfaction.
• Maintain accurate patient records and update information in the computer system with attention to detail.
• Adapt to changes in procedures, schedules, and patient needs in a fast-paced environment.
• Follow established company policies in regard to attendance, appearance and service.
• Maintain confidentiality of facility and patient information in accordance to company policy.
  
  
  

Required Skills And Qualifications

• Positive attitude and a strong commitment to patient care.
• Excellent communication skills with patients, team members and supervisors.
• Good judgment and effective resolution skills.
• Ability to adapt quickly to changes and work efficiently in a fast-paced environment.
• Strong computer skills, including proficiency with electronic health records and scheduling software.
• Exceptional attention to detail and organizational skills.
  
  
  

WORK ENVIRONMENT

This position is based in Overland Park, KS, and requires working collaboratively within a dynamic healthcare team to ensure the best possible patient experience.