Route Supervisor

Element has an opportunity for a Department Supervisor. The Department Supervisor is a key member of the department's safety team and provides awareness around safety first. You will be relied upon heavily by other colleagues such as technicians, peers, Department Manager, Operations Manager, General Manager and other positions. In this role you will guide the technical staff in timely completion of daily work and may be designated as the main contact for customer on-site visits.

Responsibilities:

• Manage initiatives for the department set forth and in conjunction with location safety strategy
• Under the direction of the Department Manager and / or Operations Manager, assist in the efficient operation and growth of the assigned department
• Provide professional and timely customer service to both internal and external customers
• Ensure customer satisfaction through daily interaction with technicians and execution of operational jobs.
• Provide direct supervision of lab technical staff
• Provide status updates, quote assistance and other internal and external customer service responsibilities as needed
• Work with department supervisors, technical experts, or technicians at the local laboratory to obtain input and assist in the creation for testing scope, delivery of items needed from other support departments within the location (i.e.: design, machine shop on fixture design and creation)
• Assist in providing complex quotations and provide quick and accurate quotations or be part of the team that provides quotes to customers
• Under the direction of the assigned Department Manager, may participate and contribute in perform supervisory responsibilities to include hiring decisions, performance management input, decisions and execution, and approval of overtime and time cards.
• Understand the customer needs in order to translate and deliver desired customer results
• Adhere to, support and follow all Element safety guidelines
• Project management, employee development, discipline, other transactional duties associated with this role

Requirements:

• A bachelor’s degree in a technical field and college level courses completed or a minimum of 3 years’ experience in a supervisory role in an industry similar or related to the Testing, Inspection and Certification (TIC) industry with a diploma or GED certificate preferred
• Working knowledge of laboratory safety
• Strong computer skills and basic mathematical skills with the ability to apply concepts of basic algebra and geometry a plus
• Ability to lift <50 lbs. often and > 50 lbs. on occasion and stand on feet for long periods of time
• Ability to work primarily alone and make independent decisions during the course of the workday
• Ability to communicate and demonstrate the importance of meeting all applicable requirements of assigned department
• Proven ability to read, understand and interpret program or test requirements and have ability to analyze and translate into finished testing or report data
• Excellent communication skills and telephone etiquette
• Proficient skill in word processing and spreadsheet software
• High impact of experience on the business at the local commercial, technical and operational level
• Proven and recognized ability to provide accurate and timely status reports to internal and external customers
• Ability to track multiple testing jobs / programs from start to finish and assist with contract review of job status daily, including follow-up emails and phone calls daily to and from internal and external customers