What are the responsibilities and job description for the Client Billing & Collections Specialist position at Element Fleet Corporation?
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
We're looking for a detail-oriented and relationship-driven professional to join our team as a Client Accounts & Collections Specialist. In this role, you will manage the end-to-end collection process for a portfolio of accounts across a large network of independently operated businesses tied to a key enterprise client. You'll perform detailed account reconciliations, collaborate with internal partners to resolve issues, and maintain positive client relationships while ensuring accuracy and compliance across complex billing structures.
What You'll Do
- Responsible for managing the end-to-end collection process for a portfolio of accounts across a large network of independently operated businesses.
- Perform detailed account reconciliations across multiple entities and billing systems, identifying discrepancies, resolving issues, and maintaining accurate records.
- Interpret and explain complex billing structures, adjustments, and payment terms to client representatives and business owners.
- Conduct professional and, at times, challenging conversations to resolve payment issues, negotiate arrangements, and ensure adherence to contractual requirements.
- Collaborate closely with internal teams including Billing, Risk, Legal, and Operations to resolve disputes and maintain strong client relationships.
- Track, analyze, and report on collection performance metrics, escalating potential problem accounts as appropriate.
- Identify recurring issues and contribute to process improvements that enhance efficiency and client satisfaction.
- Maintain compliance with all company policies, procedures, and internal controls related to collections and client management.
- Provide insights to management regarding trends, potential risks, and opportunities for improving cash flow performance.
Basic Qualifications
- Associate degree in business, accounting, finance, or related field.
- Minimum of 2 years of experience in collections, accounts receivable, or billing, ideally in a complex, multi-entity environment.
- Strong analytical and reconciliation skills; able to manage high transaction volumes with precision.
- Proficiency with Microsoft Excel and other Microsoft Office applications.
- Excellent communication, negotiation, and problem-solving skills, including the ability to navigate challenging conversations professionally.
Preferred Qualifications
- Experience in fleet management, financial services, or large client billing processes.
- Familiarity with ERP or AR systems and reporting tools.
- Detail-oriented and highly organized with the ability to prioritize effectively.
- Collaborative mindset with a focus on partnership and service excellence.
Location: Owings Mills, MD
The hiring base salary range for this position is $49,100 to $67,500 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.
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Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors.