What are the responsibilities and job description for the Service Desk Specialist - Mid-Level in Bethesda, MD position at Elegant Enterprise Wide Solutions?
Location: Bethesda, MD
Duration: 1 Years
Job Summary
- Handles moderately complex support requests, ticket analysis, account/registration issues, escalation preparation, user follow-up, and documentation.
Education and Experience
- Associate or bachelor's degree preferred; equivalent IT support experience acceptable.
- 3-5 years in IT service desk, application support, account support, or enterprise user support.
Technical Expertise
- Tier I/Tier II troubleshooting, account support, ticket documentation, escalation procedures, knowledge article use.
Preferred Certifications
- ITIL 4 Foundation preferred; HDI or CompTIA A preferred.