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Service Desk Specialist in Bethesda, MD

Elegant Enterprise Wide Solutions
Bethesda, MD Remote Contractor
POSTED ON 10/14/2026 CLOSED ON 10/15/2026

What are the responsibilities and job description for the Service Desk Specialist in Bethesda, MD position at Elegant Enterprise Wide Solutions?

Location: Bethesda, MD

Duration: 1 Years

Education and Experience

  • Bachelor's degree preferred; equivalent senior support experience acceptable.
Relevant Experience
  • 5 7 years of experience in enterprise service desks, Tier II support, federal application support, or mission-critical operations.

Technical Expertise

  • Advanced troubleshooting, incident management, root cause review, ticket quality assurance, ServiceNow reporting, and SLA support.

Preferred Certifications

  • ITIL 4 Foundation; HDI Team Lead; Security .

Hourly Wage Estimation for Service Desk Specialist in Bethesda, MD in Bethesda, MD
$37.00 to $45.00
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