What are the responsibilities and job description for the MicroSupport Desktop Technician position at Electronic Consulting Services, Inc (ECS Federal)?
Job Details
Job Description
ECS is seeking a MicroSupport Desktop Technician to work in our Memphis, TN office.
Responsible for day-to-day support of on-site and remote Microsoft Windows desktops and the software/tools running on them. Assist with the planning, development, and implementation of best-practices for desktop, printer, and remote user support activities. Assist with inventory, network support, VoIP, and A/V support.
Day-To-Day Responsibilities
Required Skills
Desired Skills
#ECS1
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3300 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
ECS is seeking a MicroSupport Desktop Technician to work in our Memphis, TN office.
Responsible for day-to-day support of on-site and remote Microsoft Windows desktops and the software/tools running on them. Assist with the planning, development, and implementation of best-practices for desktop, printer, and remote user support activities. Assist with inventory, network support, VoIP, and A/V support.
Day-To-Day Responsibilities
- Provide desktop support for on-site and remote end-users
- Diagnose hardware and software system problems and initiate corrective actions
- Effectively manage incoming customer requests and incident tickets in a timely manner
- Liaison to corporate support group and A/V systems
- 24 x 7 on-call support
- Other duties as assigned
- Support network connectivity and related network issues for building infrastructure and end-user computing devices
- Assist with mobile device setup and support for end-users
- Assist with peer and customer training in the administration and use of hardware and software tools
- Assist with all team support responsibilities including laptop/desktop, network management, VoIP, equipment inventory d by management
Required Skills
- A bachelor's degree or 4 years of experience in lieu of a degree and 6 years of experience in the field or in a related area
- Extensive knowledge and experience supporting Microsoft Windows desktop environments
- Experience managing requests and incidents via standard ITSM tools (e.g. ServiceNow)
- Working knowledge of Active Directory, group policies, file and print services
- Working knowledge of basic networking (TCP/IP protocol, switches, cabling, etc.)
- Ability to complete multiple, diverse tasks of differing priorities
- U.S. Citizen with ability to obtain Secret Level Security Clearance
Desired Skills
#ECS1
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3300 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
