What are the responsibilities and job description for the Technical Support Advisor position at Electrolux Professional Group?
Essential Duties And Responsibilites
Type
Rarely
0 -12%
Occasionally
12 – 33%
Frequently
34 – 66%
Regularly
67 – 100%
Seeing
x
Hearing
x
Standing/Walking
x
Climbing/Stooping/Kneeling x
Lifting/Pulling/Pushing x
Fingering/Grasping/Feeling
x
WORKING CONDITION: General office environment.
- Furnish technical assistance to customers, sales, and consultants to include, but not be limited to: trouble shooting, field installation, supervision of start-ups and equipment recommendations.
- Provide assistance to manufacturing with respect to warranty, returns, and product performance issues.
- Provide electrical, mechanical and refrigeration assistance when required.
- Handles customer calls and/or complaints for service-related issues.
- Coordinate/dispatch service calls.
- Review, evaluate and process the returned warranty parts associated with warranty claims, and promptly process all claims by end of the month in which the claims are received.
- Gather, sort, and communicate warranty information in order to initiate corrective actions.
- Occasional travel may be required to perform customer visits.
- Perform other duties as required by management.
- Basic computer experience that includes spreadsheets experience in Microsoft Office Programs.
- Understanding of ORACLE (ERP system) is beneficial.
- Excellent verbal and written communication skills.
- Excellent phone skills which include prompt, courteous and efficient handling of calls plus pleasant telephone voice with good diction
- Ability to work independently with little supervision.
- Good electrical and mechanical aptitude.
- Good follow through.
- Personable, friendly, and outgoing attitude.
- Prompt arrival and attendance.
- Basic overall product knowledge.
- Ability to work in a group environment in a professional manner.
- Trade school and/or factory training certification for refrigeration, steam or mechanical commercial equipment.
- Minimum of 2-5 years’ experience with troubleshooting refrigeration, steam or mechanical commercial equipment.
- Bi-Lingual
- Capkold equipment knowledge
- 5% - 10% required
Type
Rarely
0 -12%
Occasionally
12 – 33%
Frequently
34 – 66%
Regularly
67 – 100%
Seeing
x
Hearing
x
Standing/Walking
x
Climbing/Stooping/Kneeling x
Lifting/Pulling/Pushing x
Fingering/Grasping/Feeling
x
WORKING CONDITION: General office environment.