What are the responsibilities and job description for the IT Technician position at Eldorado Hotel & Spa?
Description
About Heritage Companies
At Heritage Companies, the culture, spirit, and traditions of New Mexico shape everything we do, including how we support our teams. We're proud to offer a workplace centered on the experience of our employees, encouraging growth and upward movement across our hotels, restaurants, and destinations. Team members enjoy special perks throughout the state, from hotel and spa discounts to savings at all Heritage restaurants, ensuring every member of the Heritage family feels connected, cared for and part of something extraordinary.
Why This Role Matters
We are seeking an IT Technician to join our Corporate IT team and support technology operations across Heritage Companies. In this role, you will provide technical support, troubleshoot property systems and help maintain the reliable and secure technology our teams depend on every day.
What You'll Do:
- Provide on-site and remote technical support for hardware, software, network and connectivity issues.
- Install, mount, configure and maintain networking devices, security equipment and other IT-related hardware across company locations.
- Install, route, terminate and organize Cat6 network cabling to support reliable network connectivity and proper cable management.
- Manage IT service requests through Freshservice ITSM, including ticket tracking, documentation and technology assets.
- Support employee onboarding, offboarding, user accounts and access through Google Workspace.
- Install, maintain and troubleshoot Windows computers, Google Chromebooks, ChromeOS devices and other workplace technology.
- Troubleshoot property systems including point-of-sale (POS), property management systems (PMS) and guest room technology.
- Support cybersecurity efforts by responding to security alerts, resolving vulnerabilities and promoting technology best practices.
- Assist with system upgrades, technology implementations and other IT projects across Heritage properties.
Why You'll Love Working With Us
- Competitive pay and comprehensive benefits including a 25% match for 401k!
- Generous employee discounts across Heritage Hotels, restaurants, spa and retail!
- Enjoy complimentary meals during scheduled work shifts!
- Free employee parking!
- Growth and development opportunities!
- Inclusive, people-first culture!
Requirements
- 2 years of IT operations, technical support, help desk or related technology experience.
- Strong knowledge of Windows, Google Chromebooks, ChromeOS, Google Workspace and end-user technology troubleshooting.
- Strong problem-solving, communication and customer service skills.
- Understanding of cybersecurity fundamentals, access controls and data protection practices.
- Ability to lift and carry technology equipment up to 50 pounds with reliable transportation to travel between Heritage properties throughout New Mexico.
- Flexible availability including evenings, weekends, holidays and occasional overnight stays based on business needs.
- Travel between Heritage properties may be required.