Caregiver Recruitment Operations Manager

We are seeking a results-driven, highly collaborative Caregiver Recruitment Operations Manager to support the day-to-day operations of our caregiver recruitment division. In this role, you will work closely with the Head of Caregiver Recruitment to translate recruitment priorities into consistent daily execution.

The ideal candidate brings experience in high-volume healthcare or home care recruitment, enjoys coaching and developing teams, and is comfortable using data to manage performance. This is a hands-on management role focused on keeping recruitment operations organized, identifying day-to-day challenges, and ensuring hiring pipelines continue moving efficiently. This role will also have a strong local presence, regularly partnering with our offices and communities to support in-person recruiting efforts, events, and caregiver pipeline development.

This position will be based in the New York area, with Nassau County preferred. Candidates based in Westchester or New York City may also be considered. Regular travel to Elder Care Homecare office locations and local recruiting events will be required.

Key Responsibilities

1. Operational Leadership & Strategy Execution

• Partner with the Head of Caregiver Recruitment to translate hiring goals and priorities into daily team workflows and assignments.
• Lead and manage day-to-day recruiting operations across all active territories and caregiver roles (e.g., Nurses, Therapists, CNAs, HHAs, PCAs, non-medical caregivers, etc).
• Monitor recruiter workloads, balance requisition loads, and track progress toward established hiring goals and time-to-fill targets.
• Handle day-to-day candidate and recruitment escalations, escalating larger market or operational challenges to the Head of Caregiver Recruitment as appropriate.

2. Team Management & Development

• Directly supervise, mentor, and coach the caregiver recruitment leads.
• Review recruiter performance and candidate interactions, and foster a high-performance culture.
• Support recruiting events, community outreach, and office-based recruitment activities as needed, including occasional travel between office locations.
• Maintain a regular presence across Elder Care Homecare offices to support local recruitment needs, strengthen collaboration with office teams, and identify market-specific hiring opportunities

3. Sourcing & Talent Pipeline Optimization

• Monitor performance across existing sourcing channels, including job boards, social media, community outreach, referral programs, and recruitment events.
• Actively support and participate in local caregiver recruitment efforts, including job fairs, open houses, community events, hiring events, and other in-person sourcing initiatives.
• Partner with local office teams to identify caregiver hiring needs and develop targeted recruiting activities based on the needs of each market.
• Build relationships with local community organizations, schools, workforce programs, referral sources, and other potential caregiver talent channels to strengthen local pipelines.
• Travel between office locations and throughout local markets as needed to support recruiting events, community outreach, and high-priority hiring initiatives.
• Monitor applicant tracking system (ATS) workflows and identify opportunities to reduce candidate drop-off and improve candidate progression and candidate feedback with the Head of Caregiver Recruitment to help inform sourcing, compensation, and recruitment decisions.

4. Onboarding, Compliance & Candidate Experience

• Partner with the compliance and operations teams to ensure seamless transitions from offer acceptance through credentialing, background checks, and orientation.
• Ensure established recruitment and onboarding processes are consistently followed while identifying opportunities to improve the candidate experience.
• Monitor candidate progression and work with internal partners to resolve day-to-day onboarding or compliance-related bottlenecks.

5. Analytics & Performance Reporting

• Monitor and maintain reporting on established recruitment KPIs, such as hiring volume, time-to-fill, conversion rates, recruiter productivity, and early caregiver retention.
• Use recruitment data to identify day-to-day hiring bottlenecks, performance trends, and areas requiring additional attention.
• Provide regular updates to the Head of Caregiver Recruitment on team performance, pipeline health, hiring progress, and operational challenges.
• Monitor the effectiveness of local recruiting activities and events to help determine which channels and initiatives are generating qualified caregiver candidates.

Qualifications & Requirements

• Experience: 4 years of full-cycle talent acquisition experience, with at least 2 years in a team lead, supervisory, or management capacity within high-volume recruitment (home care preferred).
• Leadership: Proven experience coaching, developing, and managing recruiters against established hiring goals, including experience working with remote or distributed teams.
• Technical Skills: Strong working knowledge with Applicant Tracking Systems (e.g., Careficient, ClearCare/WellSky, Greenhouse, Lever, or similar), job boards (Indeed, ZipRecruiter), and recruitment technology.
• Local Recruitment: Demonstrated experience with grassroots or community-based recruiting, hiring events, job fairs, referral programs, or other in-person strategies for building high-volume candidate pipelines preferred.
• Compliance Knowledge: Working knowledge of healthcare hiring and credentialing requirements, background checks, and employment eligibility processes preferred.
• Data & Reporting: Comfortable working with recruitment metrics and using data to monitor team performance and identify hiring bottlenecks. [New requirement.]
• Soft Skills: Exceptional communication, problem-solving, and time-management skills; ability to thrive in a fast-paced, high-volume environment.
• Location & Travel: New York-based, with Nassau County strongly preferred. Westchester or New York City may also be considered. Must be comfortable regularly traveling to Elder Care Homecare offices, recruiting events, and community-based hiring activities throughout the market.
• Education: Bachelor’s degree in Human Resources, Business Administration, or related field preferred (equivalent practical experience considered).

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Talent acquisition: 4 years (Preferred)
• ATS: 2 years (Preferred)

Ability to Commute:

• Westbury, NY 11590 (Preferred)

Work Location: In person

Salary : $80,000 - $90,000