What are the responsibilities and job description for the Front Desk Associate position at EL1 Sports?
Description
We are looking for energetic, creative, and enthusiastic Front Desk Associates to join our team. The Associate is the face of the facility, offering friendly assistance to all who enter. Responsibilities also include answering the phone, scheduling lessons, answering questions, giving directions, maintaining retail inventory, selling concessions, and managing the flow of traffic within the facility. The candidate should have a professional appearance and demeanor, be organized, and communicate clearly.
Requirements
- Professionally greet all individuals entering the building providing the highest level of customer service
- Answer questions, provide direction, and alert staff when someone is there to meet them
- Provide tours of the facility as requested
- Answer and manage incoming inquiries and document the follow up/resolution in the customer inquiry log
- Accept and distribute deliveries and mail
- Maintain reception and restroom area, keeping it clean, and free of clutter
- Maintain Program, Staff, and Facility schedule including facility programs, Powered-By training, mobile league development fall/spring, camps, mobile training, clinics, etc.
- Partner with the Manager on all apparel/uniform/equipment offerings and orders via approved vendors
- Manage the Retail area by receiving new products into the system, merchandising the retail area, and conducting/reporting weekly and monthly inventory counts to the finance team.
- Performs other related duties as necessary or assigned
Essential Qualifications
- Reliable, professional, computer literate, energetic, and friendly
- Knowledge and passion for baseball and softball preferred
- Must be friendly, vibrant, and outgoing
- Must be able to effectively communicate in person, via email, and via phone
- Proficiency using Microsoft Office Suite preferred
- Positive mindset and attitude